Clinical Support Clerk

Extendicare • Port Hope, ON

7d • Onsite

About The Position

This role provides essential administrative and clinical support within a long-term care setting. The Clinical Support Clerk performs general clerical duties, manages resident records, supports student placements, and assists with resident admissions and supply management. The position also involves adhering to organizational policies, promoting resident satisfaction, and working with vulnerable adults. The role requires strong communication and organizational skills, proficiency in Microsoft Office, and the ability to work independently or as part of a team. Flexibility in hours, including some weekends, is necessary. A Vulnerable Sector Check is required.

Requirements

• Secondary School Graduation Diploma required.
• Minimum of 2 years of experience in a long term care, healthcare, or medical office setting preferred.
• Strong verbal and written communication skills, with the ability to present information clearly and effectively in person, over the phone, and in writing; demonstrates active listening and a courteous, professional demeanour.
• Excellent organization, interpersonal and communications skills.
• Excellent computer skills and demonstrated experience with Microsoft Office (Excel, Word, PowerPoint, Teams, Outlook).
• Ability to work independently and as part of a team.
• Ability to work flexible hours, including every other weekend.
• Must provide a current (within six months) Vulnerable Sector Check, including a Criminal Background Check, or be willing to obtain one.

Nice To Haves

• Post-secondary education in business, office administration, or human resources preferred.
• Understanding of long-term care and geriatric care considered an asset.
• Working knowledge of collective agreements in a unionized environment considered an asset.

Responsibilities

• Perform general clerical duties, including filing, document preparation, faxing, and report generation.
• Communicate pertinent information to staff, residents, visitors, and leadership as required.
• Coordinate and support PSW and nursing student placements by liaising with schools, assisting with onboarding documentation, coordinating schedules, tracking placement requirements, and supporting communication between students, educators, and the care team.
• Supports/backs up the Operations Manager and Scheduling & Attendance Coord roles.
• May conduct tours of the home for prospective residents, families, and visitors, providing accurate information and a welcoming experience in collaboration with leadership.
• Maintain and update resident files and records, including current and discharged resident charts, in-service attendance records, and related documentation.
• Assist with resident information on laboratory requisitions and distribute lab reports and nursing forms to units as required.
• Support the admission of new residents by assisting with administrative processes, documentation, orientation to the home, and coordination with the interdisciplinary team as required.
• Prepare, process orders and requisitions; receive, stock, and distribute supplies as required.
• Adhere to departmental and organizational policies and procedures related to fire safety, infection prevention and control, occupational health and safety, and quality assurance.
• Promote resident satisfaction and support continuous quality improvement initiatives.
• Demonstrate knowledge of and promote the Resident Bill of Rights/Governing Principles.
• Work in a position of trust with vulnerable adults (residents).
• Perform other related duties as assigned.

Benefits

• Continuous mentorship, lifelong learning support, and growth opportunities
• Opportunities for advancement and career development within the organization
• A rewarding and meaningful work experience where you can enrich your life and the lives of others
• Employee Family Assistance Program
• Robust benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED