Clinical Support Assistant/Medical Administration
About The Position
At UBMD Orthopaedics & Sports Medicine, our Clinical Support Assistants are essential members of the patient care team. More than administrative support, they are the connection between our providers, patients, and clinical staff, helping ensure every patient receives exceptional care from check-in to check-out. We're looking for individuals who thrive in a fast-paced healthcare environment, enjoy multitasking, communicate with compassion and professionalism, and take pride in delivering an outstanding patient experience. If you are organized, proactive, detail-oriented, and enjoy working as part of a collaborative team, we'd love to hear from you. The Clinical Support Assistant supports physicians and advanced practice providers by performing a combination of clinical and administrative responsibilities that promote efficient office operations and exceptional patient care. This position plays a critical role in maintaining patient flow, preparing medical records, coordinating follow-up care, and ensuring accurate documentation while providing outstanding customer service to every patient. Travel between office locations may be required based on clinical needs.
Requirements
- High School Diploma or GED required.
- One to two years of experience in a physician practice, specialty clinic, hospital, or other healthcare setting preferred.
- Experience with electronic medical records (EMR) systems is preferred.
- Exceptional customer service and interpersonal skills.
- Strong verbal and written communication.
- Outstanding organizational and time-management abilities.
- Ability to prioritize multiple responsibilities while maintaining accuracy and attention to detail.
- Critical thinking and problem-solving skills.
- A positive attitude with a willingness to assist wherever needed.
- Ability to remain calm and professional in a fast-paced clinical environment.
- Dependability, accountability, and a strong work ethic.
- Commitment to patient confidentiality and HIPAA compliance.
- Proficiency with Microsoft Office and electronic medical record systems.
Nice To Haves
- Medical Assistant certification or healthcare-related education is a plus but not required.
Responsibilities
- Welcome, room, and prepare patients for their appointments.
- Complete patient intake, verify medical history, and accurately document information within the electronic medical record.
- Check patients out following their visit, ensuring they understand provider instructions, follow-up appointments, and treatment plans.
- Prepare work notes, referrals, orders, prescriptions, and other documentation as directed by the provider.
- Ensure all required patient documentation, including HIPAA acknowledgments, financial policies, and consent forms, is completed and maintained.
- Schedule, reschedule, and coordinate patient appointments, including follow-up visits, referrals, imaging, therapy, and OrthoCare (Urgent Care) appointments.
- Answer incoming telephone calls professionally and courteously while providing excellent customer service.
- Return voicemail messages promptly and route calls appropriately.
- Respond to patient inquiries and communicate effectively through Medent, Outlook, and Microsoft Teams.
- Prepare patient charts prior to appointments by entering diagnostic imaging orders, verifying insurance and demographic information, and obtaining outside medical records, imaging, and reports.
- Manage electronic documents and provider work queues within Medent, including diagnostic imaging, laboratory results, therapy orders, and general clinical documentation.
- Review and distribute daily progress notes to referring and primary care physicians.
- Process disability, FMLA, and other medical forms while accurately tracking documentation and applicable fees.
- Support quality initiatives by ensuring patient outcome measures and required clinical reporting are completed accurately.
- Maintain exam rooms and clinical work areas by ensuring supplies are stocked, organized, and readily available.
- Assist with maintaining a clean, safe, and efficient clinical environment.
- Collaborate with physicians, advanced practice providers, athletic trainers, medical assistants, and administrative staff to ensure seamless patient care.
- Perform additional duties as assigned to support the needs of the practice.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
