Clinical Supervisor: Orthopedics- Total Joint

Trinity Health•Crow Valley, KY

About The Position

The Clinical Supervisor at MercyOne Genesis Crow Valley Orthopedics Care supports patient-centered care by overseeing clinical operations, guiding staff performance, and ensuring compliance with organizational policies and regulatory standards. The role fosters a collaborative, professional work environment, promotes continuous improvement, and helps maintain efficient clinic workflows. The supervisor assists with hiring, training, and evaluating clinical staff, supports budget management, and coordinates with clinic leadership to implement protocols and operational changes. Effective communication and leadership are used to enhance care quality and the patient experience. The position is full time, 40 hours per week, with a day schedule of 7:00 or 8:00 a.m. to 5:00 p.m. There are no weekend or holiday shifts. Up to 49% of the role may involve working as clinic staff, including cross-coverage in other clinic areas as team needs require.

Requirements

Current license or certification as an RN, LPN, or MA; or completion of an approved laboratory training program and registration as a CLS, MLT, or Radiologic Technologist.
Two years of experience in a clinic or physician’s office.
BLS for the Healthcare Provider certification, or obtain it within three months of hire; accepted credentials include American Red Cross CPR/AED for the Professional Rescuer and American Heart Association Basic Life Support.
Proof of completion of Mandatory Reporter abuse training specific to the population served within three months of hire.
Knowledge of CPT codes, billing and collection practices, fee structures, and practice standards.
Computer proficiency, including Word, Excel, and experience with an office management computer program.
Experience setting goals, defining objectives, and working directly with physicians.
Financial background that includes using spreadsheets, preparing financial reports, analyzing financial information, and preparing budgets.
Extensive quality assurance background and a demonstrated commitment to high performance standards.
Experience with applicable state and federal regulatory agencies and occupational health and safety laws governing clinic operations.
Ability to work in a collaborative, shared leadership environment.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Hire, onboard, coach, and appraise assigned clinical staff; schedule, orient, train, and develop colleagues, and report hours worked for payroll.
Work with clinic management to evaluate, monitor, and enforce clinic-specific protocols, procedures, and objectives.
Support clinic functions and efficient service flow across areas such as reception, accounting, laboratory, and nursing.
Coordinate with the clinic team to integrate charging and reimbursement changes into clinic operations and monitor outcomes.
Promote patient-centered care and a positive patient experience at each encounter.
Assist with clinic budget development; monitor staff and supply utilization, make adjustments to meet the budget, and reconcile or prepare daily bank deposits.
Monitor clinic compliance with MCI policies, implement plans as needed, and recommend policy revisions to managers.
Promote teamwork and communicate problems and solutions effectively to affected staff and patients.
Ensure assigned staff complete mandatory education, and mentor and train staff on changes in the health care environment.
Schedule and supervise designated clerical personnel; participate in performance improvement activities as appropriate.
Reconcile providers’ resource schedules.
Maintain supply inventory and stock supplies in clinic work areas.
Monitor and maintain assigned staff licensure and certification requirements.
Provide staff coverage in other clinic areas as needed, with up to 49% of the role potentially spent functioning as staff.
Perform other duties as assigned by the manager.
Maintain working knowledge of applicable laws, regulations, organizational integrity requirements, standards of conduct, policies, and procedures, and adhere to them through honest, ethical, and professional behavior.