Clinical Supervisor

Trinity Health

4d•Onsite

About The Position

The Clinical Supervisor for Central Nurse Triage, based at the Westchester Corporate Office, provides leadership and oversight for a centralized team of registered nurses delivering telephonic triage and clinical support across multiple practice sites. This role is responsible for managing daily operations, including staffing, scheduling, call volume distribution, and real-time workflow coordination to ensure timely, accurate patient assessments and dispositions.

Requirements

Associate Degree in Nursing from an accredited nursing program.
Current State of Illinois Registered Nurse (RN) license.
Minimum of five (5) years of experience as a Registered Nurse.
Current BLS/CPR certification.
Strong analytical, communication, and leadership skills.
Ability to lead, coach, and teach staff effectively.
Ability to manage complex situations and interact effectively in challenging environments.
Demonstrated ability to work collaboratively as part of a team.
Strong attention to detail and ability to review clinical documentation and reports accurately.

Nice To Haves

Bachelor’s or Master’s degree in Nursing from an accredited program.
At least three (3) years of RN experience in an ambulatory care setting.
National nursing certification.

Responsibilities

Provide day‑to‑day clinical and operational leadership for ambulatory staff during assigned shifts.
Establish caring, therapeutic relationships with patients and families through effective communication, shared decision‑making, and mutual goal setting.
Collaborate closely with physicians, interdisciplinary teams, and clinic leadership to meet patient and family needs.
Lead and participate in daily safety and capacity huddles.
Oversee staffing, scheduling, and labor utilization to align with patient volume, acuity, and productivity targets.
Support clinic goals, change initiatives, and nursing shared governance activities.
Supervise staff, including hiring, onboarding, coaching, performance evaluations, and corrective action when needed.
Create and manage staffing schedules in partnership with lead staff to ensure appropriate coverage.
Provide education and guidance to staff and/or students to support professional growth and competency.
Participate in quality improvement initiatives, research activities, and the development of evidence‑based care protocols.
Monitor patient safety, recognize changes in patient status, and ensure timely, appropriate interventions.
Support clinic management with productivity, staffing, and budgetary goals while ensuring safe patient care.
Assist with conflict resolution and foster a positive, collaborative team environment.
Maintain accountability for personal professional practice and progress toward annual goals.
Perform other duties as assigned.