Clinical Supervisor (73965)

Orthopedic Associates of Lancaster•Manheim Township, PA

4d•Onsite

About The Position

Orthopedic Associates of Lancaster (OAL) is looking for an energetic Clinical Supervisor to join our clinical team. This position includes intermittent on-floor assignments along with administrative leadership assignments. If you are an LPN/CMA/ATC/RTR/MRI that is looking to grow into supervisory role, this opportunity is perfect for you.

Requirements

High School Diploma or equivalent is required.
Current/Active Pennsylvania State Certificate and/or Licensure as a Licensed Practical Nurse, Certified Medical Assistant, Radiologic Tech, MRI Tech, Ortho Tech, or Certified Athletic Trainer is required.
Valid CPR certification is required.

Nice To Haves

Previous experience in a lead or supervisory role is preferred.
Associate's or Bachelor's degree is preferred.
Previous EPIC experience is preferred.
Strong organization skills.
Superior Customer Service Skills.
Demonstrates strong verbal and written communication

Responsibilities

Provide direct patient care as needed.
Participate in the interview process and selection of team members.
Complete orientation, education, and training for new employees.
Ensures timely and accurate approval of all clinical staff timecards as assigned.
Construct and manage Clinical Assistants’ schedules.
Cultivate a positive, team centric work environment.
Perform supervisory visits on site to assess staff performance and complete follow-up documentation.
Develop and maintain department policies and procedures.
Provides and implements on-going clinical education and professional development of staff, students, and colleagues.
Foster team communication by hosting weekly huddles and monthly department meetings.
Promote and manage expectations and satisfaction with internal and external customers.
Consults with clinical and administrative supervisors on a regular basis to coordinate comprehensive and efficient care.
Effectively manages patient feedback.
Establishes service recovery protocols; trains and empowers staff to address patient concerns; ensures all patient issues are appropriately addressed in collaboration with the Clinical Manager.
Actively utilizes improvement strategies/tools to positively impact all aspects of operations.
Observe and develop performance feedback reviews for clinical staff.
Deliver performance reviews and construct coaching plans to improve performance issues.
Demonstrates a strong commitment to the mission and values of the organization.
Adheres to company policies and procedures.
Maintains patient records and protects patient confidentiality.
Adheres to company attendance standards.
Performs other duties as assigned.