Clinical Supervisor

New England Life Care•Concord, NH

7d•$107,000 - $112,000

About The Position

New England Life Care (NELC), the region’s only non-profit home infusion provider, serves more than 70 hospital systems across Maine, New Hampshire, and Massachusetts. The Clinical Supervisor is based out of the Concord, New Hampshire branch, with work that is largely remote and/or traveling. This is a 40-hour-per-week supervisory position, with a regular schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday; weekend and holiday rotations are occasional. The Clinical Supervisor ensures nursing services are professional, safe, cost-effective, and focused on customer satisfaction. The role guides and supervises nursing staff, supports patient care coordination, maintains clinical and regulatory compliance, and contributes to staff development, education, communication, and team effectiveness.

Requirements

Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
At least two years of acute care, vascular access, or home infusion experience.
Active registered nurse licensure in all states served by the assigned regional team.
Current BLS certification.
Valid driver’s license and acceptable driving record.
Willingness to learn, or working knowledge of, OSHA, CDC, and state and federal regulations.
Willingness to learn, or working knowledge of, HIPAA Privacy and Security Regulations.
Willingness to learn, or working knowledge of, the Joint Commission accreditation process and standards.

Nice To Haves

Previous home health nursing, home infusion, and vascular access experience.

Responsibilities

Ensure nursing services are delivered professionally, safely, and cost-effectively, with a high level of customer satisfaction.
Communicate and collaborate with departments verbally and in writing in a timely manner.
Promote trust, honesty, and integrity throughout the organization.
Document patient assessments and communications with patients, caregivers, and healthcare team members in the electronic medical record at the time of care delivery.
Insert, maintain, troubleshoot, and discontinue infusion access as appropriate and in accordance with NELC policies and procedures.
Oversee staff territory management and regularly evaluate and adjust territories to meet caseload and patient needs and improve productivity and efficiency.
Guide and supervise nursing staff in delivering patient care according to NELC policies and procedures, standard operating procedures, and best practices.
Participate in field evaluations and annual staff competencies.
Work with the Nurse Educator to communicate new programs, practices, therapies, and staff education to clinical practice and infusion nursing.
Provide leadership and support positive relationships and a team atmosphere among staff.
Conduct scheduled staff meetings, huddles, and individual meetings to communicate company and department updates and maintain communication with staff.
Ensure departmental compliance with NELC policies and procedures and federal, state, and Joint Commission regulations and standards.
Ensure compliance with company and regulatory documentation requirements, including clinical documentation, clinical and home health licensure documentation, physician orders, performance improvement documentation, and human resources records.
Oversee and, when necessary, participate in patient care coordination and administration.
Participate in interviewing potential staff in accordance with EEOC guidelines and evaluate and support the development of new staff members.