Clinical Supervisor - Ophthalmology

ReFocus Eye Health•Stamford, CT

About The Position

The Clinical Supervisor oversees daily clinical operations in a fast-paced, high-volume ophthalmology practice. The role leads clinical support staff, including Ophthalmic Technicians, Assistants, and Scribes; optimizes patient flow; and supports the delivery of exceptional patient care. It also oversees clinical and technical operations, ensures regulatory and policy compliance, and partners with physicians to streamline provider-specific preferences and clinic templates.

Requirements

At least 1 year of hands-on clinical experience in an active ophthalmology setting.
At least 2 years of direct supervisory, team lead, or clinical manager experience in an outpatient medical setting.
High school diploma or GED.
Current CPR/BLS certification.
Deep understanding of ophthalmic clinical workflows, terminology, diagnostic procedures, and surgical scheduling and triage.
Strong proficiency with ophthalmic Electronic Health Record (EHR) and Practice Management systems.
Strong leadership, conflict resolution, team-building, and communication skills.
Ability to maintain composure in a high-volume, fast-paced clinical environment.

Nice To Haves

Certified Ophthalmic Assistant (COA), Certified Ophthalmic Technician (COT), or Certified Ophthalmic Medical Technologist (COMT) certification through IJCAHPO.
Associate or Bachelor's degree in healthcare administration or nursing (RN/LPN).

Responsibilities

Lead, mentor, and supervise Ophthalmic Technicians, Assistants, and Scribes.
Manage daily staffing schedules, room assignments, and floor coverage to support smooth patient flow across providers.
Conduct performance evaluations, clinical skill assessments, and ongoing staff training and onboarding.
Address clinical workflow bottlenecks in real time to minimize patient wait times while maintaining care standards.
Oversee diagnostic testing equipment maintenance and calibration, as well as supply inventory management.
Serve as a clinical escalation point for complex patient inquiries, triage calls, and immediate clinical issues.
Maintain working knowledge of specialized ophthalmic diagnostic testing and perform testing or workups as needed to support the floor.
Partner with physicians to streamline provider-specific preferences and clinic templates.
Ensure compliance with HIPAA, OSHA, infection control standards, and clinic policies.
Monitor clinical documentation accuracy in the EHR system to support quality initiatives and billing requirements.
Oversee medication management, sample tracking, and hazardous waste disposal compliance.