Clinical Supervisor - Ophthalmology

Refocus Eye Health•Stamford, CT

About The Position

We are seeking an experienced and dedicated Clinical Supervisor to oversee daily clinical operations in a fast-paced, high-volume ophthalmology practice. The role leads clinical support staff, optimizes patient flow, and helps ensure exceptional patient care. The Clinical Supervisor oversees staffing and clinic operations, supports ophthalmic diagnostic testing, and serves as an escalation point for complex patient inquiries and immediate clinical issues. The role also partners with physicians to streamline provider preferences and clinic templates, and ensures compliance with privacy, safety, infection control, documentation, medication management, and hazardous-waste requirements.

Requirements

At least 1 year of hands-on clinical experience in an active ophthalmology setting.
At least 2 years of direct supervisory, team lead, or clinical manager experience in an outpatient medical setting.
High school diploma or GED.
Current CPR/BLS certification.
Deep understanding of ophthalmic clinical workflows, terminology, diagnostic procedures, and surgical scheduling and triage.
Strong proficiency with ophthalmic Electronic Health Record (EHR) and Practice Management systems.
Proven leadership abilities, including conflict resolution, team-building, and communication skills.
Ability to thrive and maintain composure in a high-volume, fast-paced clinical environment.

Nice To Haves

Certified Ophthalmic Assistant (COA), Certified Ophthalmic Technician (COT), or Certified Ophthalmic Medical Technologist (COMT) certification through IJCAHPO.
Associate or bachelor's degree in healthcare administration or nursing (RN/LPN).

Responsibilities

Lead, mentor, and supervise Ophthalmic Technicians, Assistants, and Scribes.
Manage daily staffing schedules, room assignments, and floor coverage to support smooth patient flow across providers.
Conduct performance evaluations, clinical skill assessments, and ongoing staff training and onboarding.
Address clinical workflow bottlenecks in real time to minimize patient wait times while maintaining care standards.
Oversee maintenance and calibration of diagnostic testing equipment and manage supply inventory.
Serve as a clinical escalation point for complex patient inquiries, triage calls, and immediate clinical issues.
Maintain working knowledge of specialized ophthalmic diagnostic testing and perform testing or workups as needed to support the floor.
Partner with physicians to streamline provider-specific preferences and clinic templates.
Ensure compliance with HIPAA, OSHA, infection control standards, and clinic policies.
Monitor clinical documentation accuracy in the EHR to support quality initiatives and billing requirements.
Oversee medication management, sample tracking, and hazardous-waste disposal compliance.