Clinical Supervisor

ncgCARE•Suffolk, VA

13d•$61,449 - $83,442•Onsite

About The Position

National Counseling Group is seeking a full-time Clinical Supervisor to lead and support a team of behavioral health professionals using the CARE Model of Supervision. Reporting to the local Operations Director, this Tier 1 leadership role is accountable for enhancing the staff experience, ensuring clinical quality, and delivering exceptional customer service. The position manages clinical operations, oversees staff performance, and maintains community partnerships to promote satisfaction and access to services. The Clinical Supervisor oversees case assignments and caseload utilization, provides clinical consultation during crises, reviews clinical documentation, and supports staff development and use of electronic systems. The role also includes checking in with individuals and families, engaging community stakeholders and referral sources, participating in service recovery, conducting assessments when a clinical assessor is unavailable, providing outpatient care, and monitoring crisis aftercare. The position involves daily travel of up to 25%, with minimal overnight travel, and requires access to a working car and a valid driver’s license. This is a salaried position with compensation of $61,449–$83,442. Placement within the range depends on licensure level, education, and experience. The organization describes a supportive environment with flexibility to shape one’s schedule, support for maintaining a steady caseload, and opportunities for professional growth and leadership development.

Requirements

Master’s degree in Counseling or a related field.
Associate license, supervisee status, or full license in the state of Virginia.
At least 3 years of experience in a related field.
Access to a working car and a valid driver’s license.
Must be authorized to work in the United States.
Successful completion of background checks and credential verification.

Responsibilities

Oversee case assignments for team members and monitor caseload utilization.
Provide clinical consultation for crisis situations and support team members in developing effective strategies.
Review clinical documentation and approve it as needed to ensure quality and compliance.
Conduct routine check-ins with individuals and families at intake and quarterly to assess satisfaction with services.
Support staff with electronic systems, including EHR, HRIS, and LMS, and facilitate professional development.
Engage with community stakeholders and referral sources to build and maintain partnerships.
Attend court hearings or client-related community meetings as necessary.
Participate in service recovery activities and address complaints and grievances through resolution.
Conduct initial assessments when no clinical assessor is available.
Make introductory contact with clients within 15 days of the first session and with referring professionals within 30 days.
Perform direct-care outpatient services.
Provide crisis monitoring and track aftercare reviews for individuals in need.
Actively support staff during crisis intervention situations.
Supervise, mentor, and support a team of behavioral health professionals.
Ensure quality, compliance, and effective service delivery.
Collaborate with clients, families, and referral sources.

Benefits

Consumer-driven health plan coverage provided by Anthem, including access through the Sydney app to licensed doctors, therapists, and psychiatrists.
Health Savings Account (HSA) or Flexible Spending Account (FSA).
Two dental plan options through Delta Dental.
Vision plan through EyeMed.
Optional Dependent Care Flexible Spending Account for childcare expenses.
Generous paid time off.
401(k) or Roth IRA retirement programs administered by Empower.
Financial planning and education services at no cost.
Voluntary supplemental benefits, including Accident, Critical Illness, and Short-Term Disability coverage.
Educational Assistance, with eligibility determined by position, hire date, and years of service.
Licensure Residency Program for full-time clinical staff.
Advancement and career development opportunities.