Clinical Supervisor

Orthopaedics East•Greenville, NC

4d•Onsite

About The Position

Orthopaedics East & Sports Medicine Center is an orthopedic specialty practice headquartered in Greenville, North Carolina, serving patients across Eastern North Carolina. The Clinical Supervisor helps provide quality patient care by assisting the Clinic Director and clinic staff in optimizing physician-patient contact time and patient flow. The role supports daily administrative and patient-care operations, troubleshoots issues with clinical staff, and serves as backup to the Clinic Director. The position requires compliance with the Practice’s Code of Conduct, Compliance Program, policies, and procedures. Employment begins with a 90-day probationary period; employment remains at-will after that period. This is a full-time, on-site position at the Practice’s Greenville clinic. The regular schedule is Monday through Friday, 8 a.m. to 5 p.m., with possible rotation through the weekend walk-in clinic on Saturday and Sunday from 9:30 a.m. to 3 p.m. The role involves working throughout the clinic, including exam and surgical rooms and workstations, with direct contact with patients, providers, clinical staff, and leadership. The position includes long periods of sitting and keyboarding and walking throughout the department to observe and support staff. The Clinical Supervisor directly supervises department employees in partnership with the Clinic Director, including training, coaching, counseling, work direction, and performance management. The role also supports staff development, patient issue resolution, clinical operations, and coverage for management when needed.

Requirements

High school diploma or GED.
At least 5 years of medical office experience.
Knowledge of Practice software and computer systems.
Competence with Microsoft Office Suite software.
Experience maintaining confidentiality when handling sensitive issues.
Demonstrated ability to make sound and accurate judgments when solving work issues.
A successful record of following through on commitments and demonstrated dependability.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for qualified individuals with disabilities.
Consistent attendance, punctuality, and adherence to the work schedule.
Ability to receive and respond to detailed verbal and written instructions.

Nice To Haves

Secondary training and/or education.
Medical office experience in a billing and/or clinic support environment.
At least 5 years in a supervisory or lead position.

Responsibilities

Work with clinical staff on the floor to troubleshoot and answer questions.
Cover staffing shortages as needed, including creating the weekly clinic schedule and providing lunch coverage.
Resolve patient issues when necessary.
Provide management coverage when managers are out.
Assist in developing standards and procedures for nursing care and evaluating service.
Orient, teach, and guide staff to improve service quality and quantity.
Assist in evaluating clinical staff performance and support the manager in resolving personnel issues.
Participate in interviewing and selecting new staff members.
Help organize staff meetings and participate in presentations as needed.
Audit clinic rooms for cleanliness, stock levels, and signage, and report issues to appropriate leadership.
Keep Medical Assistant and physician stations organized and neat.
Ensure the surgical room is clean and organized and confirm autoclaved instruments are clean and ready for procedures.
Ensure biohazard sharps and containers are properly used and emptied.
Coordinate with the Lab Team and providers on abnormal lab results and follow protocol to clear patients for surgery.
Support providers with stat and holiday admissions.
Assist with nurse visits.
Assist with externships for community-college Medical Assisting students.
Assist patients with medication questions.
Manage clinical-team message boxes to ensure medication questions are answered the same day and patient questions are answered promptly.
Support the Clinic Director and other leadership as needed.
Directly supervise department employees through training, coaching, counseling, and performance management in partnership with the Clinic Director.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, planning and assigning work, directing work, conducting performance reviews, and participating in disciplinary action in partnership with administration.
Perform other related duties as required.