Clinical Supervisor

Passages to Recovery • Pittsburgh, PA

54d • Onsite

About The Position

The Clinical Supervisor provides comprehensive clinical oversight, training, and support to therapists within Passages to Recovery’s inpatient and outpatient programs. This role involves guiding and managing the delivery of clinical services and programs, ensuring their high quality and fidelity. The supervisor is responsible for maintaining a therapeutic environment that supports client recovery, aligning with the organization's values and treatment philosophy. Additionally, the role collaborates with accounting and billing departments to ensure accurate and timely payments and reimbursements, and guarantees the facility's adherence to all relevant statutory, contractual, licensure, and accreditation requirements.

Requirements

• Master's degree in a relevant field (implied by the nature of clinical supervision and the mention of PA Department of Drug and Alcohol Programs regulations)
• Experience providing clinical supervision
• Knowledge of PA Department of Drug and Alcohol Programs [D-DAP] regulations
• Understanding of best practices for working with dual-diagnosed clients
• Ability to maintain appropriate and professional relationships with government, judicial, clinical, corrections, regulatory, and funding entities
• Proficiency in documentation and data management
• Ability to work a flexible schedule, including being on-call 24/7 on a rotation
• Experience in recruitment, hiring, training, and staff development
• Knowledge of performance management and progressive discipline
• Familiarity with employee handbooks, internal policies, contracts, licenses, grants, and accreditations
• Experience with quality improvement plans and initiatives
• Understanding of compliance requirements for various agencies (e.g., Allegheny County Department of Human Services, Community Care Behavioral Health)

Nice To Haves

• Experience in inpatient and outpatient treatment programs
• Experience working with a diverse client population
• Familiarity with electronic health record systems

Responsibilities

• Manage day-to-day clinical operations
• Provide regular one-on-one clinical supervision to therapists
• Maintain a supervision file for each supervised therapist and clinical case manager, developing and monitoring goals and objectives
• Supervise, audit, and provide coaching/feedback on clinical activities of therapists and clinical case managers in group and individual settings
• Supervise, audit, and provide coaching/feedback to therapists and clinical case managers on identifying and meeting clients' referral needs
• Regularly review client charts for documentation quality and to ensure individual client needs are met
• Supervise, audit, and provide coaching/feedback to Intake Specialists, ensuring timely and appropriate client orientation and assessment
• Collaborate with the management team and directors to ensure continuity of the treatment milieu and provide timely updates on client status and progress
• Participate in huddles, treatment team meetings, continued case management reviews, and other staff meetings
• Maintain a small caseload per PA Department of Drug and Alcohol Programs [D-DAP] regulations
• Provide clinical coverage during clinicians' absences, including facilitating group sessions and lectures
• Be on-call 24/7 on a rotation (approximately every 7 weeks) for emergency resolution and documentation
• Be available to work a flexible schedule as needed to ensure consistent supervision and coverage of treatment services
• Coordinate staff attendance at clients' court hearings and other required appointments
• Work cooperatively with Jail representatives during their regular visits
• Respond to client complaints and grievances regarding treatment
• Mediate clinician/client conflicts and manage day-to-day client treatment needs and issues
• Role model a professional presence that supports and enhances the work of clinical staff
• Understand and promote best practices for working with dual-diagnosed clients
• Ensure residents are consistently and effectively referred to THE PROGRAM's outpatient services
• Explore emerging assessments, treatments, therapies, and best practices, and work with the team to implement them
• Maintain appropriate and professional relationships with government, judicial, clinical, corrections, regulatory, and funding entities
• Recruit, screen, interview, hire, train, and develop quality candidates for clinical staff positions
• Ensure clinical staff adhere to all internal requirements of THE PROGRAM, as set forth in the Employee Handbook and other internal policies
• Ensure clinical staff adhere to the requirements of each of THE PROGRAM's contracts, treatment licenses, grants, accreditations, and standards of the profession
• Engage in ongoing performance management and progressive discipline of clinical staff
• Prepare and deliver written performance evaluations of clinical staff
• Ensure all therapeutic staff clearly understand Passages to Recovery’s standards, policies, and procedures
• Work with the Training Specialist to develop and maintain a matrix/menu of required trainings, and individualized training plans and training logs for each clinician and clinical case manager
• Work with the Training Specialist to schedule and coordinate mandated and other trainings with regular tasks and duties
• Work with the Training Specialist to develop and maintain a tracking system that documents the timely completion of mandated and other trainings
• Monitor case assignments and ensure an appropriate caseload mix
• Implement and manage staffing levels and patterns to maintain the required level of service and ensure safety
• Monitor all grant/contract requirements and performance measures to ensure compliance and renewal
• Ensure clinical services and programs comply with all D-DAP regulations, and with all requirements of Allegheny County Department of Human Services, Community Care Behavioral Health, and other payers
• Work with the Compliance department to ensure readiness for all inspections
• Ensure the timely and proper completion of all necessary and required documentation, including maintenance of databases
• Work with treatment and residential staff to coordinate data collection and analysis for program evaluation
• Ensure ongoing collection of service delivery and billing data
• Contribute to grant proposals, RFP responses, and other development projects
• Develop productive working relationships with all relevant stakeholders at the local, state, and federal levels
• Participate in community meetings as required and/or appropriate

Benefits

• Health insurance (implied by the need for compliance with various regulations and the general nature of employment)
• Dental insurance (implied)
• Vision insurance (implied)
• Paid holidays (implied)
• Paid time off (implied)
• Retirement plan (implied)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager