Clinical Supervisor (CHPLA)

Heluna Health•Los Angeles, CA

54d•Hybrid

About The Position

Los Angeles Community Health Project (CHPLA) is a program of Heluna Health. CHPLA’s mission is to improve the health and wellbeing of people affected by substance use in Los Angeles, to increase access to health care, empower people to protect themselves, and educate each other to reduce harm in our communities. CHPLA combines direct services, advocacy, outreach, education, and research collaborations to fulfill this mission. Los Angeles Community Health Project was founded in 1992. Under the direction of the Director of Client Services, the Clinical Supervisor is responsible for providing clinical supervision to CHPLA’s ICMS LEAD Program (Intensive Case Management Program, formally: Law Enforcement Assisted Diversion/ updated to: Let Everyone Advance with Dignity) that supports both staff and participants. LEAD (Law Enforcement Assisted Diversion) is a collaborative project involving local police, prosecutors, public defenders, corrections officers and social service providers designed to divert individuals arrested or suspected of low-level drug offenses and/or prostitution into social services rather than the criminal justice system. These individuals will be engaged in supportive services with the goal of reducing legal recidivism and improving quality of life. CHPLA provides harm reduction services across greater Los Angeles through a range of delivery models and person-centered service modalities. The population we serve experience many critical and acute situations that require immediate and clinically appropriate responses. This person will be expected to support case management and harm reduction care services provided by CHPLA’s, as well as ensure clinically sound interventions and quality of care, contractual compliance of care, provide ongoing and regular clinical support to staff, and create and implement sound and effective resolutions to crisis situations. This is a full-time benefitted position. Employment is provided by Heluna Health. The pay rate for this position is $100,000 annually

Requirements

Master’s degree in social work or similar mental health related major
At least two (2) years of experience providing direct social services or Intensive Case Management Services – Harm Reduction (ICMS-HR)
At least three (3) years of experience supervising a team of case managers (or staff in similar roles, such as outreach, peer support services, or community health workers, etc.).
At least three (3) years of experience working with people experiencing homelessness (PEH), people who use drugs (PWUD), and/or who have chronic health issues.
Demonstrated expertise in outreach and engagement, intensive case management, motivational interviewing, harm reduction, Housing First, crisis intervention, suicide assessment and prevention, care coordination, care planning, advocacy, substance use and mental health.
A minimum of 3 years of experience working with crisis assessment, stabilization, and linkage services
Deep understanding of harm reduction, low-threshold services, trauma informed care and patterns, risks and behaviors of drug use.
Thorough understanding of criminal justice, mental health, medical, and housing systems. oppression, racism, and disenfranchisement in our society due to power and status hierarchies
Able to travel and work in the field as needed
Active/Valid BBS license as a Clinical Social Worker (ACSW/LCSW) or Marriage and Family Therapist (AMFT/LMFT) preferred.
A valid California driver’s license, proof of vehicle insurance, and reliable transportation or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Valid California Class C driver’s license required
Must legally be able to drive company vehicles to various locations across Los Angeles
Background check clearance required.
Ability to maintain confidentiality
Strong critical thinking and problem solving skills
Knowledge and demonstrated experience in working with ethnic minority, impoverished and under- served communities and groups
Experience with Microsoft Office programs, including Microsoft Excel, Word, PowerPoint, and Outlook
Excellent written, verbal, interpersonal and public speakin skills, with the ability to effectively relate to staff and clients from a variety of cultures, languages and educational backgrounds.
Strong organizational and time management skills with strong attention to detail.
Ability to maintain regular and timely attendance
Ability and willingness to work some evenings and other non-traditional hours as needed
Ability to remain positive and composed, despite working in a high stress and high demand environment

Nice To Haves

Bilingual fluency (written and verbal) Engligh/Spanish is preferred
Lived experience and/or diverse background is supported and preferred
Experience with working with clients/participants that use drugs, engage in sex work, and/or are unhoused

Responsibilities

Respond to crisis situations and engage in field-based intervention to support case managers with high acuity clients and crises. Lead the team in clinical intervention, assessment and deescalation.
Work closely with LEAD Program Manager to support all programmatic needs.
Assess the needs of program staff to ensure the delivery of relevant and effective case management, harm reduction interventions, and resource navigation.
Monitor the progress of program participants; monitor and maintain accurate documentation of supportive services in accordance with Federal, State, County, and agency guidelines.
Provide quality supervision regarding case management support, housing navigation, community reintegration, triage activities, and client documentation including eligibility.
Accompany and support Case Managers during field-based services as needed.
Continuously assess and consult with Case Managers and other CHPLA staff about client/participant needs with a true harm reduction, nonpunitive, and clinical approach.
Provide clinically appropriate linkages to outside service providers and community partners.
Oversee drop-in center services and ensure safe, nonjudgmental, welcoming, impactful, and beneficial space for participants.
Attend all required trainings and meetings.
Attend, advocate, and lead at ongoing court hearings in various districts for participants with their assigned case manager.
Be available some evening and weekends to provide guidance during potential emergency situations encountered by ICMS case management staff. Document interactions and events from 24-hour/7 days on-call crisis intervention hotline. Answer incoming crisis calls, coordinate care and/or resources for clients.
Represent CHPLA at meetings with ODR, law enforcement, and other partners. Work directly with local police departments to build relationships and educate on program with goal that police will divert to services in lieu of arrest.
Must know, understand, and be able to articulate the mission, vision, and core values of CHPLA and harm reduction as a practice.
Troubleshoot with CHPLA leadership team to develop strategies to remove barriers to achieving program/monthly goals and outcomes.
Provide clinical oversight of LEAD Program case management services provided by CHPLA, staff interactions with ICMS participants, programmatic operations, and participant services documentation, etc.
Provide in-person assessment, triage, crisis intervention and problem-solving services for LEAD participants experiencing complex health, mental health and/or substance use challenges.
Accompany each case manager during in person meetings with LEAD participants, at least one (1) time every quarter, to assess case manager skills with participants, model interventions for case managers, and assess case manager needs that are to be addressed in ongoing clinical supervision sessions.
Conduct regular chart review and case conferences with LA County’s Office of Diversion and Re Entry (ODR) regarding ICMS-HR participants.
Be available on an on-call basis to provide guidance during any emergency situations encountered by ICMS-HR case management staff.
Provide clinical and administrative supervision of clinical staff (includes ICMS clinical case managers, interns etc.), to ensure delivery of quality services and care and support staff’s clinical knowledge and growth.
Plan and participate in special community events held to spread awareness of programs or promote participant health, wellness and empowerment.
In collaboration with Executive Director, recruit, interview, and onboard new employees.
Provide support in maintaining a safe, positive, and empowering work environment.
Collaborate with Executive Director and Program Manager to develop policies and procedures to support teams across the agency and improve delivery of services.
Attend community meetings to promote and offer education about ODR (Office of Diversion and Reentry) LEAD and the care options offered through the program.
Develop and facilitate clinical and trauma-informed trainings for CHPLA staff.
Other duties as assigned by the Executive Director