Clinical Supervisor

High Point & Affiliated Organizations•New Bedford, MA

6d•$70,720 - $87,360

About The Position

The Clinical Supervisor provides ongoing clinical and daily administration of the Monarch House program in New Bedford, Massachusetts, supporting quality care and program operations. The role oversees clinical staff and program development, ensures compliance with applicable CBHC, regulatory, BSAS, licensing, accreditation, confidentiality, quality assurance, and utilization review requirements, and provides direct patient services as needed. Direct services may include evaluations, individual, group, or family counseling, crisis management and intervention, assessment, treatment planning, case management, and aftercare planning. The supervisor carries a minimal caseload if necessary and provides after-hours/on-call support for clinical emergencies and other urgent program needs on a rotating basis with the Clinical Director. The position includes staff supervision, hiring, scheduling, training, payroll and timesheet oversight, budget and productivity monitoring, chart review, reporting, committee participation, and collaboration with internal departments and community organizations. The Clinical Supervisor reports program process and quality-care issues to the supervisor (COO/Program Director) regularly and performs other duties as assigned by the Program Director, Site Director, and/or COO. This is a full-time, 40-hour-per-week role. The stated schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility as needed to support the program. Pay is $70,720–$87,360 salaried, depending on education, licensure, and relevant experience.

Requirements

Master’s or doctoral degree in a human services-related field, such as psychology or social work.
Independent licensure as a behavioral health clinician, including LICSW, LMHC, LMFT, or LADC1.
At least three years of clinical supervisory experience.
At least five years of behavioral health counseling experience.
TB screening.
Certification in an HPTC-approved de-escalation program.
Demonstrated flexibility and ability to perform multiple tasks.
Excellent communication, organizational, verbal, and written skills, including the ability to present ideas logically and clearly.
Ability to work cooperatively and collaboratively with others.
Basic computer and software skills, including the ability to learn, use, and train others on HPTC’s electronic medical records.
Ability to provide leadership and program development within an outpatient site.
Knowledge of major clinical therapeutic models and behavioral health best practices.
Ability to maintain a courteous and professional manner.

Responsibilities

Develop and implement program goals and objectives to meet performance specifications.
Implement and regularly review policies and procedures.
Oversee CBHC and regulatory requirements, including BSAS performance specifications related to clinical staff hiring and scheduling.
Monitor the adequacy and appropriateness of patient care.
Develop in-service training for staff in collaboration with training coordinators.
Establish a quality management program in collaboration with the Director of CQI/COO and quality team.
Ensure clinical activities follow the organization’s written plans for quality assurance, utilization review and management, and staff growth and development.
Supervise program staff and maintain supervisory notes.
Provide direct patient services, including evaluations, individual, group, and/or family counseling, crisis management, and aftercare planning.
Monitor the program budget, payment models, and clinical staff productivity.
Participate in assigned committees and prepare reports as needed.
Coordinate with other departments and facilities to support quality care.
Participate in budget development and monthly review.
Routinely review open and closed patient charts for compliance with licensing and accreditation standards.
Advertise, interview, hire, and train new clinical and support staff.
Participate in RFR processes to maintain current programming and develop new programming.
Prepare reports and correspondence in response to licensing and accreditation boards.
Collaborate and participate in meetings with community organizations to improve communication and service delivery.
Provide ongoing clinical and daily administration of the program to ensure quality care.
Ensure confidentiality in accordance with 42 CFR Part 2 and HIPAA regulations.
Provide direct client services and, as needed, carry a minimal caseload; use crisis intervention, assessment, treatment planning, and case management skills.
Meet regularly with the supervisor (COO/Program Director) to review program processes and issues pertinent to quality care and organizational health and viability.
Facilitate or participate in Multidisciplinary Treatment Team and Utilization Review activities.
Provide rotating after-hours/on-call support with the Clinical Director for patient clinical emergencies and other urgent program needs.
Support interns seeking placement, subject to capacity based on the number of supervisees.
Manage payroll and time-off requests, and approve timesheets for clinical staff and assigned Program Director direct reports.
Assist with billing issues as needed.
Perform other duties assigned by the Program Director, Site Director, and/or COO.

Benefits

Medical, dental, and vision insurance.
Long- and short-term disability.
Retirement plan.
FSA and DCA.
PFML.
Employee Assistance Program.
Bonus and referral programs.
Eligibility for free classes to become a Licensed Counselor or Recovery Coach.
Company-paid CEU training with education days to complete CEUs.
Free meals at select programs when available.
Unmatched leave time; full-time employees can earn up to three weeks in the first year.