Clinical Supervisor

Hourchildren.org•Long Island City, NY

19d•Hybrid

About The Position

The Clinical Supervisor oversees day-to-day mental health, case management, and resident support services within assigned community-based programs. The role provides clinical and task supervision to social workers, case management staff, and the House Manager, ensuring services are client-centered, trauma-informed, coordinated, and responsive to participant needs. Reporting to the Senior Director, Programs, the Clinical Supervisor supports staff development, guides complex case planning and crisis response, monitors documentation and service quality, and ensures timely follow-through on participant needs and program requirements. The position provides regular individual and group supervision, coordinates staffing and coverage, supports onboarding and professional development, and conducts performance evaluations. It coordinates assessment, intake, service planning, case conferences, and referrals, and helps staff address complex participant needs and barriers to care. The Clinical Supervisor also provides clinical consultation and crisis response, supports evidence-informed services and groups, and provides designated on-call coverage. The role reviews records and program data, ensures documentation and reporting requirements are met, identifies quality improvement opportunities, supports monitoring visits and corrective actions, and collaborates with internal programs and community providers. The position requires travel between program sites and a flexible schedule, including designated on-call coverage.

Requirements

Current New York State Licensed Clinical Social Worker (LCSW) credential.
At least five years of experience supervising staff serving justice-impacted populations with complex trauma histories.
Strong clinical assessment, supervision, crisis intervention, and case consultation skills.
Familiarity with evidence-based approaches such as cognitive behavioral therapy, motivational interviewing, dialectical behavior therapy, and trauma-focused cognitive behavioral therapy.
Experience navigating public benefits, substance use treatment systems, and supportive housing services.
Ability to support staff development, manage competing priorities, and address performance concerns.
Strong understanding of trauma-informed, person-centered, culturally responsive, and gender-responsive services.
Strong verbal communication, writing, documentation, organizational, and problem-solving skills.
Ability to work independently and collaboratively across programs and disciplines.
Proficiency with Microsoft Office and electronic case management systems.
Ability to travel between program sites and maintain a flexible schedule, including designated on-call coverage.

Nice To Haves

Experience supporting women and families.
Experience with AWARDS and CAPS.
Training in person-centered documentation and case planning.

Responsibilities

Provide regular individual and group supervision to assigned social workers, case management staff, and the House Manager.
Guide staff in assessment, service and treatment planning, counseling, care coordination, professional boundaries, and ethical decision-making.
Establish staff expectations and monitor performance, workload, and follow-through.
Coordinate staffing and coverage to maintain continuity of case management, counseling, and resident support services.
Support staff onboarding and identify training and professional development needs.
Conduct performance evaluations for direct reports and address performance concerns with the Senior Director, Programs and HR.
Maintain supervision records and communicate staffing concerns, accomplishments, and development needs to the Senior Director, Programs.
Coordinate supervision and learning opportunities for assigned interns.
Coordinate intake, screening, assessment, goal setting, and service planning with community-based and correctional facility staff.
Facilitate clinical case conferences and multidisciplinary intake meetings.
Review participant progress and ensure service plans are updated as needs and circumstances change.
Help staff troubleshoot complex cases involving mental health, substance use, housing instability, benefits access, family needs, and reentry barriers.
Coordinate with internal programs and community providers to support continuity of care.
Support participant engagement and address barriers to accessing and remaining connected to services.
Guide case management staff in housing support, referrals, and follow-up that promote housing stability and independent living.
Work with the House Manager to address resident support needs, facilitate mediation and house meetings when needed, and coordinate case management or clinical follow-up.
Provide clinical consultation on treatment approaches, participant engagement, risk assessment, and complex care decisions.
Guide staff in delivering evidence-informed, trauma-informed, and gender-responsive individual and group services.
Support development and delivery of groups addressing recovery, parenting, relationships, emotional regulation, and other identified participant needs.
Assess and respond to escalated participant crises, providing direct intervention within the scope of the role.
Ensure staff follow established crisis response, incident reporting, and safety procedures.
Coordinate referrals to emergency, psychiatric, substance use, and other specialized services as appropriate.
Provide designated on-call support in accordance with agency procedures and the established coverage schedule.
Escalate significant clinical, ethical, safety, and operational concerns to the Senior Director, Programs.
Review clinical and case management records for accuracy, completeness, timeliness, and consistency with agency and applicable program requirements.
Monitor assessments, treatment and service plans, progress notes, court reports, referrals, and other required documentation.
Ensure assigned staff document services and participant interactions appropriately in AWARDS and other required systems.
Identify documentation deficiencies, provide corrective guidance, and track follow-up.
Compile and review assigned program data and prepare reports for the Senior Director, Programs.
Coordinate with the Manager, Impact and Assessment to address data quality concerns and support accurate reporting.
Maintain confidentiality and ensure appropriate handling and sharing of participant information.
Monitor service delivery and identify recurring barriers, gaps in care, and opportunities to improve participant outcomes.
Recommend improvements to clinical and case management workflows, policies, and procedures.
Assist with implementing approved changes and ensuring staff understand updated expectations.
Support monitoring visits, record reviews, and corrective actions within assigned programs.
Maintain relationships with community providers and participate in relevant internal and external meetings.
Keep the Senior Director, Programs informed of service quality, participant trends, staffing needs, and unresolved concerns.
Perform other related duties as assigned by the Senior Director, Programs.