Clinical Supervisor LPN/RN, Orthopedics (Falmouth)

Cape Cod Healthcare•Falmouth, MA

2h•Onsite

About The Position

This role involves monitoring the Electronic Health Record nurse pool, triaging calls and messages, and applying nursing judgment to meet patient needs. The Clinical Supervisor will assess complex patient needs, ensure appropriate care transitions, and provide clinical support to the team. Responsibilities include answering calls, educating patients on community services, collaborating with the interdisciplinary care team, and performing clerical duties as needed. The position also requires floating to other MACC practices and verifying clinician orders. Primary supervisory duties include supervising and supporting clinical staff, scheduling staff, ensuring policy adherence, leading meetings, disseminating clinical information, providing training, and maintaining effective work relationships. The role also involves identifying process improvement opportunities and contributing to the organization's culture of continuous improvement.

Requirements

Graduation from an accredited school of nursing
Currently licensed as an LPN or RN in the Commonwealth of Massachusetts
At least 2 years nursing experience
Current Basic Life Support (BLS) Certification
Ability to work in fast paced environment
Ability to work with all levels of personnel
Proficient in computer applications including Electronic Medical Record, Scheduling systems, Microsoft Office, Excel, Word, Outlook
Strong communication and interpersonal skills

Nice To Haves

Experience with Process Improvement

Responsibilities

Monitor the Electronic Health Record nurse pool throughout the day, ensuring response in a timely manner
Triage incoming calls, messages, and In-Basket tasks, being able to prioritize urgent matters and schedule appointments as needed
Exercises thinking, nursing judgment, and standard triage guidelines to ensure health needs and concerns of a patient, group, or population are met
Assesses complex patient needs to ensure patient is transitioned to appropriate level of care
Demonstrates a systematic, dynamic approach to collect objective and subjective data and assesses the response
Triages and schedules visits based on assessment of patient disposition needs and consideration of available and appropriate resources; refer for emergency and follow up care
Provides clinical support to team, adjusting role and priorities to meet patient care demands
Answers phone calls and electronic messages promptly
Greets callers appropriately by identifying self and department, and provides assistance in a friendly, respectful, and helpful manner
Provides timely, efficient, and accurate triage responses in accordance with professional nursing standards
Documents all calls, encounters, and actions taken into the patient’s medical record timely and completely according to established policy and professional standards
Educate patients about utilization of the clinics’ community services
Collaborate with the interdisciplinary care team as needed to avoid interruption of delivery of services to patients
Greets and escorts patients to exam rooms
Obtains relevant information and takes vital signs as indicated (i.e., height, weight, blood pressure, heart rate, respiratory rate, oxygen saturation).
Inputs pertinent clinical information into the electronic health record timely and with accuracy and performs a complete medication reconciliation
Assists clinicians with clinical procedures and/or additional tests specific to the department. May advise patient of preparation required for exam or additional testing and keeps patients informed of visit status, unforeseen delays and other relevant information pertaining to the patient’s visit
Assists in resolving patient concerns by acting as an advocate, as appropriate
Participates in practice and department meetings, trainings, etc. to promote continuous improvement and quality patient care
Takes initiative to learn, understand, and stay current with community resources and the greater healthcare system while continuously participating in self-assessment of skills
Maintains patient rights and abides by all confidentiality obligations pursuant to CCHC and HIPAA
Provides clerical/office support as necessary (i.e., scheduling appointments, greeting, and registering patients, scanning incoming medical records and paperwork, preparing medical records, answering phone calls, and taking messages, faxing, etc.)
Ability to float to other MACC practices when required
Verifies and implements clinician’s orders for testing and/or procedures (EKG’s, dressing changes, spirometry, Holter monitors, etc.)
Triages walk-in patients per established protocols
Maintains communication and collaboration with interprofessional team and others to facilitate safe transitions and continuity of care delivery
Supervises and supports all clinical staff within the office(s)
Schedules clinical staff for office(s); Troubleshoots scheduling issues with Practice Manager
Works closely with Practice Manager to ensure all policies and procedures are being followed by all office staff and providers.
Supports overall leadership of practice in the absence of practice manager
Leads clinical/triage staff meeting or huddles designed to identify challenge areas and possible department improvements
Takes initiative to learn, understand, and stay current with clinical workflows, policies, and procedures
Disseminates clinical information and workflows to the clinical team
Provides training and support to clinical staff seeking support from the MACC Clinical Training team when needed
Establishes and maintains effective work relationships within department and company
Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.