Clinical Supervisor - Adult Outpatient Services - Mary Higgins Location

Frontier Behavioral Health•Spokane, WA

19h•Hybrid

About The Position

Frontier Behavioral Health (FBH) is a non-profit organization with over 100 years of service in Spokane, dedicated to understanding and addressing the behavioral health needs of the community. Our programs offer evidence-based treatment to adults, youth, and seniors facing a variety of behavioral health challenges. As a Trauma-Informed Care Organization, we are committed to fostering recovery and empowering clients to lead fulfilling lives. The Adult Outpatient Services (AOS) program utilizes a person-centered model to support individuals aged 18 and older experiencing mental health issues, focusing on evidence-based practices and therapeutic relationships to promote resilience and recovery. Services include individual therapy, group therapy, psychoeducational classes, special population consultations, case management, psychiatric medication management, and peer support. This role involves providing direct supervision to assigned clinical staff, delivering direct services to clients as assigned, ensuring customer satisfaction, and participating in program planning and evaluation. The position also includes training and supervising staff on service goals, providing consultation and education, managing direct case management services, and participating in various meetings and reviews. Key responsibilities also encompass monitoring staff communication, maintaining customer service standards, collaborating with community resources, ensuring timely and accurate charting and paperwork, fostering positive working relationships, and ensuring compliance with state regulations and FBH policies. The role serves in an advisory capacity to program administration regarding personnel matters and ensures equal opportunity for staff. Responsibilities include interviewing, selecting, training, mentoring, and addressing performance issues of new employees, as well as resolving complaints. Supervision of interns and providing licensure supervision may also be required. Travel to see clients in the community and between work sites is necessary.

Requirements

Master's degree in a behavioral health related field.
Two years post master’s degree professional experience in clinical work and coordination of treatment services.
Meet the requirements of a mental health professional as defined by WAC 246-341-0200 which means at the time of offer must have applied for one of the following WA State Department of Health credentials and showing "pending" on the their website: Licensed Agency Affiliated Counselor (LAAC) OR License Mental Health Counselor Associate (LMHCA) OR Licensed Independent Clinical Social Worker Associate (LICSWA) OR Licensed Marriage and Family Therapist Associate (LMFTA) AND THEN Credential must be active with DOH within 6 months of hire date unless currently meeting preferred licensure credential requirement below.
Must have an unrestricted and valid driver’s license, active car insurance and must be willing to use their personal vehicle in the course of work.

Nice To Haves

Active DOH licensure (e.g., LMHC, LICSW, LMFT) in the State of Washington (Licensed employees have the title Supervisor II)
Previous supervisory experience preferred.

Responsibilities

Provide direct supervision to assigned clinical staff.
Provide direct service to adults and/or children and families as assigned by Director.
Facilitate internal and external customers satisfaction and responsiveness.
Participate in planning and evaluation of the program.
Train and supervise staff to ensure compliance and implementation of service goals and objectives.
Provide consultation and education to other FBH staff and to the community.
Provide direct case management services as required.
Participate in peer review, supervision, intake and diagnostic staffing’s, in-house educational and administrative meetings as directed.
Monitor and facilitate communication of staff, families we serve, interagency and treatment/client interaction.
Maintain and enhance customer service to ensure that both external and internal customers of FBH have a positive experience at FBH.
Work closely as necessary with other community resources, professionals and systems (e.g., law enforcement, DCFS) to support quality care and facilitate a collaborative partnership between FBH and other such entities.
Ensure all assigned staff perform FBH charting requirements, correspondence, Workday, and other paperwork in a complete and timely manner.
Establish and maintain a good working relationship with all FBH staff.
Understand and adhere to, and ensure all assigned staff comply with, all state WAC and RCW requirements and FBH policies and procedures.
Serve in an advisory capacity to the Program Administrator and Director in employment and assignment of agency personnel, including important issues within or pertaining to the agency and/or program.
Ensure equal opportunity for all assigned staff with regards to work assignments, training, promotions and other conditions and privileges of employment.
Interview, select and train new employees.
Plan, assign and direct work.
Mentor and coach employees, addressing performance or conduct issues as needed.
Address complaints and resolve problems.
May be assigned to supervise interns.
Provide supervision for licensure when eligible to be a DOH approved supervisor.
Requires travel to see clients in the community and travel between work sites either via FBH owned Vehicles and/or personal vehicle.
Other duties as assigned.

Benefits

Up to 26 days of PTO in the first year of employment
9 Paid Federal Holidays
Extended Sick Leave and Paid Sick and Safe Time
Compressed Workweek option (for some positions) resulting in up to additional 26 days off per year
Medical, Dental and Vision insurance
403b retirement plan with standard 3% employer contribution plus an additional 3% employer match
Flexible Spending Accounts
Company paid Life Insurance coverage (starts the first of the month following 6 months from date of hire)
Signing Bonus
No-cost licensure supervision for those pursuing clinical licensure
Federal and State Loan Forgiveness Program for qualifying Programs
Reimbursement of License/Certification application fee that is required for the position
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane