Clinical Specialist (Remote Field-Based Role in Houston Territory)

ZOLL Medical•Houston, TX

20d•Remote

About The Position

This position is responsible for providing technical support during the implant of the remedē System, and other technical support and training to improve patient outcomes. This is a remote, field-based role supporting a high volume of accounts in the South Texas region. Candidates must reside within or near Houston, as frequent travel throughout the territory is a core responsibility. While there is no physical office location, additional regional and national travel will be required based on business needs. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

Requirements

Bachelor's Degree required (technical or clinical field preferred) or equivalent relevant experience
Minimum of 2 years in a clinical support role within medical device
Demonstrated clinical judgment and sound decision-making in procedural settings.
Strong communication skills, with the confidence to convey complex clinical and technical information clearly to physicians, staff, and patients.
Ability to work independently in the field with a high level of ownership and follow-through.
Capacity to remain calm, adaptable, and effective in fast-paced, high-pressure clinical environments.
Collaborative mindset with a demonstrated ability to build trust and effective partnerships across teams and accounts.
Patient-centered approach with the ability to respectfully advocate for optimal outcomes when needed.
Ability to travel (including overnight stays) 80%

Nice To Haves

Cardiac rhythm management experience strongly preferred
Experience supporting implantable device procedures in related specialties (e.g., structural heart, neuromodulation, electrophysiology mapping) in the operating room (OR), cardiac catheterization lab (cath lab), or electrophysiology lab (EP lab) environments will be considered
IBHRE certification a plus

Responsibilities

Provide technical support during implant of the remedē System.
Provide training to hospital staff during the opening of new implanting centers.
Provide technical support for therapy activation and titration.
Work closely with the Territory Managers to support the sales process.
Demonstrates understanding of overnight sleep studies to inform effective patient programming during clinic visits.
Train new customers on the remedē System programmer and device programming.
Work in a dynamic environment with an ever-changing schedule.
Maintain current vendor credentials to have access to customer facilities.
Provide remote technical support during scheduled on-call duties.
Support the certification process for new team members as needed.
Provide support for team and area clinical scheduling as needed.