Clinical Specialist (Remote)

CASCADE ORTHOPEDIC SUPPL Y LP• US,

1d•$100,000 - $120,000•Remote

About The Position

Cascade Orthopedic Supply, LP is the largest independent O&P distributor in North America, providing solutions that improve quality of life. They are searching for a Clinical Specialist to join their Sales Team, acting as a partner with Territory Account Managers. This is a fully remote position with up to 60% travel.

Requirements

Knowledge of technical expertise and products
Knowledge of changes and updates in the orthotics and prosthetics field
Knowledge of informational databases including the Cascade website, Salesforce, Monday, etc.
Skilled in time management
Skilled in handling multiple tasks, prioritizing and changing priorities
Skilled in anticipating, identifying, analyzing, and resolving problems
Ability to deliver superior customer service
Ability to perform business math (basic margin analysis, list pricing verification discounting, etc.)
Ability to identify training needs and implement appropriate training
Ability to communicate effectively verbally and in writing
Ability to listen to and understand information verbally and in writing
A Masters degree or certification in prosthetics & orthotics
Five to eight years of experience as a certified practitioner
Current ABC certification
Current state licensure, if applicable

Responsibilities

Support customers by fielding calls and emails regarding product, ordering, coding, documentation, and other inquiries.
Improve sales and customer service employees’ knowledge of O&P (clinical knowledge, reimbursement, clinic operations, CPO workflow) through development, coordination, and presentation of training and resource materials.
Collaborate with sales and marketing teams to develop sales strategies and initiatives.
Create and execute customer presentations for customer continuing education credits independently and in collaboration with vendor partners.
Assist in analyzing customer ordering habits to identify opportunities to increase orders through Cascade.
Develop and foster customer relationships by visiting accounts with sales reps to provide product education, discuss industry changes, perform product demos and Fit Clinics, obtain customer feedback on products and needs, and inform customers of clinical support services available to them.
Support customer brand loyalty and strengthen relationships by working with the data team to propose cost savings through clinically comparable items.
Vet new potential products for the Cascade portfolio by offering a clinical perspective and using knowledge of the market.
Assist with product placement and provide vendor feedback on product acceptance in the field.
Other duties assigned.