Clinical Specialist, Pelvic Health - San Francisco
About The Position
This is a field-based role requiring the professional to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential, and the role includes travel outside the territory. Medtronic's Neuroscience portfolio, specifically the Pelvic Health Operating Unit, focuses on improving the lives of people with neurological disorders, spine conditions, and chronic pain, as well as bladder and bowel control conditions through minimally invasive neuromodulation therapies. The Clinical Specialist supports the Pelvic Health group in surgical coverage, follow-up, support, troubleshooting, customer service, and education within a territory. Basic market development activities may also be involved. The role requires representing Medtronic during surgeries and implants, providing necessary equipment, demonstrating expertise in all aspects of implant, follow-up, and troubleshooting. Maintaining current product knowledge and educating physicians, hospital personnel, and office staff on technical matters related to products and therapies are key responsibilities. This includes coordinating one-on-one sessions, in-service education programs, seminars, and symposiums. The position also assists in training new employees and provides sales support, including completing necessary documentation and executing invoices. Maintaining open communication with district personnel, customers, and other Medtronic employees is crucial. The role contributes to regional and national project milestones and requires adherence to quality policies and procedures.
Requirements
- High School Diploma or GED AND a minimum of 6 years of patient care/clinical experience; or Associate’s Degree AND a minimum of 4 years of patient care/clinical experience; or Bachelor’s Degree AND a minimum of 2 years of patient care/clinical experience.
- Must have a valid driver's license and active vehicle insurance policy.
- Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
- Unrestricted U.S. work authorization at the time of hire and for the duration of employment (for roles below Principal level).
Nice To Haves
- Bachelor’s or Master’s Degree
- Clinical skill and knowledge (ex. ability to conduct a simple trial, implant and/or refill a pump)
- Clinical experience with implantable Neuromodulation products and stim experience
- Experience in servicing medical personnel on product use
- Experience working with a medical device or pharmaceutical company and clinical experience in a specialty area: urology, surgical, RN, neurology, neurosurgery, orthopedic, operating room, or home health care
- Ability to communicate effectively with sales and health care professionals
- Ability to coach others on use of products and clinical applications
- Excellent organizational skills
- Ability to prioritize under pressure
- Ability to manage multiple tasks simultaneously
- Preference will be given to qualified local candidates and candidates with Medtronic experience
Responsibilities
- Represents Medtronic Neuromodulation during surgeries and implants by providing all necessary equipment and products required for the implant.
- Demonstrates expertise in all aspects of implant, follow-up support and troubleshooting techniques (such as proper device selection, appropriate programming, correct implantation and testing of all device systems).
- Maintains current knowledge about assigned products and services as well as competitive products.
- Proactively identifies needs and teaches a broader level of caregivers and account employees for new and existing accounts.
- Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and therapies.
- Assists district manager and in-house training department in education/training of new employees in the district (therapy consultants, clinical specialists, field clinical engineers, etc.).
- Provides sales support during or following cases such as completing the necessary documentation (for example: implant registration, temporary id cards, packing list) and is able to execute invoices in a variety of different situations.
- Places an order with customer service for pending purchase orders and product replacement.
- Maintains open and effective communication with all district personnel, customers and other Medtronic employees.
- Contributes to the completion of milestones associated with specific projects at the regional and/or national level.
- Has an understanding of all quality policy/system items that are applicable.
- Follows all work/quality procedures to ensure quality system compliance and high quality work.
- Performs other related activities, as assigned.
Benefits
- Competitive Salary
- Flexible Benefits Package
- Sales Incentive Plan (SIP)
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
- Paid sick time (for temporary employees, as required under applicable state law)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
