Clinical Specialist, Pelvic Health - San Francisco

Medtronic • San Francisco, CA

1d • Onsite

About The Position

This is a field-based role requiring the professional to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential, and the role includes travel outside the territory. Medtronic's Neuroscience portfolio, specifically the Pelvic Health Operating Unit, focuses on improving the lives of people with bladder and bowel control conditions through minimally invasive neuromodulation therapies. The Clinical Specialist will support the Pelvic Health group in surgical coverage, follow-up, support, troubleshooting, customer service, and education within a territory. In some instances, basic market development activities may be involved. The role requires maintaining current knowledge of assigned products and services, educating physicians and hospital personnel on technical matters, and providing sales support. Communication with district personnel, customers, and other Medtronic employees is crucial. The position also contributes to regional and national projects and requires adherence to quality procedures.

Requirements

• High School Diploma or GED AND a minimum of 6 years of patient care/clinical experience
• Associate’s Degree AND a minimum of 4 years of patient care/clinical experience
• Bachelor’s Degree AND a minimum of 2 years of patient care/clinical experience
• Must have a valid driver's license and active vehicle insurance policy.
• Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.

Nice To Haves

• Bachelor's or Master's Degree
• Clinical skill and knowledge (ex. ability to conduct a simple trial, implant and/or refill a pump)
• Clinical experience with implantable Neuromodulation products and stim experience
• Experience in servicing medical personnel on product use
• Experience working with a medical device or pharmaceutical company and clinical experience in a specialty area: urology, surgical, RN, neurology, neurosurgery, orthopedic, operating room, or home health care
• Ability to communicate effectively with sales and health care professionals
• Ability to coach others on use of products and clinical applications
• Excellent organizational skills
• Ability to prioritize under pressure
• Ability to manage multiple tasks simultaneously
• Preference will be given to qualified local candidates and candidates with Medtronic experience

Responsibilities

• Represents Medtronic Neuromodulation during surgeries and implants by providing all necessary equipment and products required for the implant.
• Demonstrates expertise in all aspects of implant, follow-up support and troubleshooting techniques (such as proper device selection, appropriate programming, correct implantation and testing of all device systems).
• Maintains current knowledge about assigned products and services as well as competitive products.
• Proactively identifies needs and teaches a broader level of caregivers and account employees for new and existing accounts.
• Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and therapies through one-on-one sessions, in-service education programs, seminars and/or outside symposiums.
• Assists district manager and in-house training department in education/training of new employees in the district (therapy consultants, clinical specialists, field clinical engineers, etc.).
• Provides sales support during or following cases such as completing the necessary documentation (for example: implant registration, temporary id cards, packing list) and is able to execute invoices in a variety of different situations.
• Places an order with customer service for pending purchase orders and product replacement.
• Maintains open and effective communication with all district personnel, customers and other Medtronic employees.
• Contributes to the completion of milestones associated with specific projects at the regional and/or national level.
• Has an understanding of all quality policy/system items that are applicable.
• Follows all work/quality procedures to ensure quality system compliance and high quality work.
• Performs other related activities, as assigned.

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: High school or GED