Clinical Specialist Manager, Pain Interventions - Carolinas

Medtronic • Greenville, SC

1d • $120,000 - $180,000 • Remote

About The Position

At Medtronic, the Clinical Specialist Manager, Pain Interventions partners with the District Sales Manager(s) in achieving unit/revenue goals and enhancing customer satisfaction by effectively managing the district’s clinical team. The CSM is fully competent clinically and will provide case, customer and patient support while facilitating cross-district and cross-region collaboration on to resolve resource constraints. This is a field based role. The Neuroscience portfolio is dedicated to improving the lives of people living with neurological disorders, spine conditions, and chronic pain. Our Neuromodulation Operating Unit provides advanced therapies for chronic pain, movement disorders, and other neurological conditions through spinal cord stimulation and targeted drug delivery systems.

Requirements

• Bachelor’s Degree with 5 years of relevant experience; or An Advanced Degree with a minimum of 3 years of relevant experience.
• Must have a valid driver's license and active vehicle insurance policy.
• Reside within the territory and drive to multiple accounts throughout the region.
• Possess unrestricted U.S. work authorization at the time of hire and for the duration of employment (for roles below Principal level).

Nice To Haves

• 1+ years of directly related Medtronic experience
• Previous Clinical Specialist level or higher experience
• Previous people management experience
• Knowledge of local customer base
• Knowledge of clinical coverage requirements
• Additional experience in sales, marketing, training, healthcare, technical services, engineering or related areas in the medical device industry
• Successful career record showing promotions, time in role, and increasing responsibilities
• Demonstrated change leader
• Demonstrated business acumen
• Preference will be given to local qualified candidates and candidates with Medtronic experience.

Responsibilities

• Manages and coaches district clinical employees through the utilization of field visits, individual or group meetings, and telephone contacts to accomplish objectives.
• Partners to ensure coordinated sales and clinical efforts across the district, driving clinical efficiencies including case coverage where necessary.
• Schedules resources for clinical events working closely with the District Manager. Resources may be drawn from other regions as necessary.
• Ensures all direct reports have annual/quarterly objectives and implement a regular schedule of evaluating performance, providing feedback and coaching, and documenting performance needs and achievements; implement performance improvement plans, if needed.
• Communicates corporate, division, region and/or district mission, goals and activities.
• Directs and motivates employees to achieve clinical, unit and revenue goals.
• Provides ongoing feedback/coaching and regular performance and development discussions with employees.
• Implements corrective actions where necessary.
• Documents field visits with employees with actions observed and suggestions for improvement for the individual CS.
• Adheres to, communicate, and reinforce Medtronic policies and business conduct standards.
• Oversees the training and development of Clinical Specialists in product knowledge and competitive knowledge.
• Coaches and advises employees on teamwork, time and task management, and career development.
• Assists employees with the creation and ongoing implementation of Individual Development Plans (IDP’s).
• Identifies clinical opportunities through the use of analytics and/or field visits.
• Addresses clinical opportunities through coaching or the development of specific measurable projects.
• Coordinates, develops, and implements strategies to achieve short and long-term business objectives especially related to clinical activities.
• Ensures efficient and effective scheduling of case coverage for the district including case coverage where necessary.
• Provides direction to employees regarding the management of assets, expenses, budgets, etc.
• Performs administrative tasks related to cost center management, expenses, email, and other communication activities.
• Ensures personal understanding of all quality policy/system items that are personally applicable.
• Follows all work/quality procedures to ensure quality system compliance and high quality work.
• Partners with the District Sales Manager and HR to recruit and hire top candidates for open positions.
• Continually works to maintain a strong, diverse personnel “bench” of candidates for use in future hiring opportunities.
• Other duties as assigned by District Manager.

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 5,001-10,000 employees