Clinical Specialist II

Abbott Laboratories • Orlando, FL

11d • $61,300 - $122,700

About The Position

In Abbott’s Electrophysiology (EP) business, the Clinical Specialist II supports medical technologies used in the treatment of heart disease, particularly atrial fibrillation. Working under general direction and with a high degree of independence, this role provides engineering, sales, educational, technical, and clinical support regarding EP products to physicians, healthcare professionals, patients, and field sales staff. The specialist acts as a clinical interface between the medical community and Abbott, builds credible customer relationships, and maintains thorough knowledge of EP products, related technologies, market trends, and competitors.

The position includes regional EP procedural case coverage, customer and sales support, and the development and delivery of training and educational programs. The specialist also provides market feedback to management, supports product development, helps resolve problems and prevent recurrence, and continues to develop skills aligned with Abbott’s Arrhythmia Management strategy. The role requires independent planning and judgment, monitoring performance, and reporting status to a manager.

Requirements

• Bachelor’s degree in biomedical engineering, a related field, or equivalent healthcare experience.
• Ability to become certified on EP products.
• At least 6 months in a Clinical Specialist position.
• At least 2 years of clinical experience, internal or external with an industry competitor.
• Achieve or exceed expectations in the most recent performance review.
• Average at least 15 cases per month for 6–12 consecutive months as primary mapper.
• Serve as primary mapper on complex cases for at least 6 months, including a minimum of 3 complex cases during the last 6 months.
• Demonstrate ability to increase utilization of Abbott Advanced Mapping and Ablation Tools.
• Complete monthly sales activities at assigned accounts.
• Verify that all vendor credentialing requirements can be satisfied; these may include COVID-19 vaccination.

Responsibilities

• Provide engineering, sales, educational, technical, and clinical support in response to field inquiries concerning EP products.
• Act as a clinical interface between the medical community and the business.
• Build and maintain credible business relationships with customers and share product expertise.
• Maintain thorough knowledge of EP products, technical information, market trends, and industry participants.
• Develop, lead, or facilitate EP product training and programs for healthcare professionals.
• Provide insight, guidance, and feedback to management on market feedback and next-generation product components.
• Provide regional EP procedural case coverage.
• Provide backup support to EP Sales Representatives, including sales support, regional training seminars, clinical studies and data collection, troubleshooting, and new-product in-service training.
• Develop engineering, sales, and technical skills relevant to the Arrhythmia Management strategy through learning opportunities with senior sales personnel and management.
• Assist Training and Education departments with advanced educational seminars and preparation of educational materials.
• Assist Sales with advanced product demonstrations for visiting physicians and sales personnel.
• Remain current on developments in areas of expertise, regulatory requirements, company and competitor products, markets, objectives, and industry trends.
• Resolve problems or facilitate their resolution, including identifying causes to prevent recurrence.
• Use effective and cost-efficient business practices, evaluate their effectiveness, exercise independent judgment in planning and performing work, monitor performance, and report status to a manager.
• Perform related functions and responsibilities as assigned.

Benefits

• Career development opportunities with an international company.
• Eligible employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to a bachelor’s degree.
• Health and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level