Clinical Solutions Specialist (East Territory)

EnsoData • Madison, WI

14d • $90,000 - $100,000 • Hybrid

About The Position

The Clinical Solutions Specialist serves as a clinical subject matter expert and customer-facing partner, supporting both pre- and post-sale activities. This role is responsible for delivering high-quality product demonstrations, clinical training, and ongoing solution support to healthcare customers, while closely collaborating with Sales Account Executives to support pipeline development and deal success.

Requirements

• Bachelor’s degree in a clinical, scientific, or healthcare-related field preferred, or equivalent work experience
• 3+ years of relevant clinical, clinical support, clinical applications, or healthcare technology experience.
• RPSGT Certification (required)
• Hands-on experience working with clinicians in a hospital, health system, or clinical practice environment.
• Experience delivering clinical training, product demonstrations, or workflow education to healthcare audiences.
• Experience supporting sales teams or working in a pre-sales, post-sales, or customer success capacity preferred.
• Candidates must be legally eligible to work and reside in the United States now and in the future.

Nice To Haves

• Located in Eastern time zones
• Certified in Clinical Sleep Health (CCSH)
• Certified Respiratory Therapist - Sleep Disorders Specialty
• Registered Respiratory Therapist - Sleep Disorders Specialty

Responsibilities

• Deliver compelling, clinically accurate product demonstrations to prospective customers in partnership with Sales Account Executives.
• Support the sales cycle by addressing clinical workflows, use cases, and outcomes-related questions from clinicians and administrators.
• Conduct clinical onboarding and training sessions (virtual and in-person) for new customers, tailored to specific clinical roles and workflows.
• Develop and refine clinical training materials, best practices, and enablement resources in collaboration with Product, Customer Success, and Marketing.
• Provide ongoing clinical guidance, workflow optimization recommendations, and product usage insights post-implementation.
• Participate in customer check-ins, QBRs, and feedback loops to capture clinical insights and inform product improvements.
• Act as the voice of the clinician internally, providing feedback to Product and Engineering teams on usability, workflow alignment, and feature needs.
• Support internal enablement by training Sales, Customer Success, and other teams on clinical use cases and product updates.
• Ensure all customer-facing activities align with regulatory, compliance, and quality requirements applicable to medical devices and SaMD products.
• Maintain current knowledge of clinical best practices, industry standards, and relevant healthcare regulations.

Benefits

• Stock options
• Paid time off
• Healthcare insurance
• Dental insurance
• Vision insurance
• Company Bonus Program
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level