Clinical Solutions Specialist (East Territory)

EnsoData • Madison, WI

13d • Hybrid

About The Position

EnsoData is seeking a passionate Clinical Solutions Specialist to make healthcare better. This role serves as a clinical subject matter expert and customer-facing partner, supporting both pre- and post-sale activities. The specialist will deliver high-quality product demonstrations, clinical training, and ongoing solution support to healthcare customers, collaborating closely with Sales Account Executives to support pipeline development and deal success. The company utilizes waveform artificial intelligence (AI) technology to make healthcare more accurate, efficient, and affordable, with solutions like EnsoSleep for sleep study analysis and EnsoHST for AI-powered sleep diagnosis using pulse oximeters.

Requirements

• Bachelor’s degree in a clinical, scientific, or healthcare-related field preferred, or equivalent work experience
• 3+ years of relevant clinical, clinical support, clinical applications, or healthcare technology experience.
• RPSGT Certification (required)
• Hands-on experience working with clinicians in a hospital, health system, or clinical practice environment.
• Experience delivering clinical training, product demonstrations, or workflow education to healthcare audiences.
• Experience supporting sales teams or working in a pre-sales, post-sales, or customer success capacity preferred.
• Must be legally eligible to work and reside in the United States now and in the future.

Nice To Haves

• Located in Eastern time zones
• Certified in Clinical Sleep Health (CCSH)
• Certified Respiratory Therapist - Sleep Disorders Specialty
• Registered Respiratory Therapist - Sleep Disorders Specialty

Responsibilities

• Deliver compelling, clinically accurate product demonstrations to prospective customers in partnership with Sales Account Executives.
• Support the sales cycle by addressing clinical workflows, use cases, and outcomes-related questions from clinicians and administrators.
• Conduct clinical onboarding and training sessions (virtual and in-person) for new customers, tailored to specific clinical roles and workflows.
• Develop and refine clinical training materials, best practices, and enablement resources in collaboration with Product, Customer Success, and Marketing.
• Provide ongoing clinical guidance, workflow optimization recommendations, and product usage insights post-implementation.
• Participate in customer check-ins, QBRs, and feedback loops to capture clinical insights and inform product improvements.
• Act as the voice of the clinician internally, providing feedback to Product and Engineering teams on usability, workflow alignment, and feature needs.
• Support internal enablement by training Sales, Customer Success, and other teams on clinical use cases and product updates.
• Ensure all customer-facing activities align with regulatory, compliance, and quality requirements applicable to medical devices and SaMD products.
• Maintain current knowledge of clinical best practices, industry standards, and relevant healthcare regulations.

Benefits

• Hybrid/Remote Company options
• Health, dental, and vision insurance
• Paid time off options
• Stock options
• Company Bonus Program
• 401k
• Team Summits (in-person gatherings and events)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level