CLINICAL SITE SUPERVISOR

Illinois Eye Center•Peoria, IL

1d•$55,000 - $70,000•Hybrid

About The Position

The Clinical Floor Supervisor is responsible for supporting daily clinical operations to ensure outstanding patient care, efficient patient flow, positive patient experiences, and effective team support throughout the clinic. This role serves as a visible and accessible leader on the clinical floor and is expected to proactively support staff, providers, and patients in real time throughout the workday. The primary focus of this role is patient care operations, clinic flow, staff support, communication, and service recovery. The Clinical Floor Supervisor is expected to remain actively engaged in clinical operations, assist with workflow needs, address concerns as they arise, and step into clinical or operational tasks whenever needed to support patient care and clinic efficiency. Administrative responsibilities, reports, projects, audits, emails, and other non-urgent operational tasks are secondary to patient care operations and should be completed during downtime or when clinic operations are stable. This position demonstrates the knowledge and skills necessary to provide care and service appropriate to all ages of patients served and serves as a role model for teamwork, communication, professionalism, adaptability, and patient-centered care.

Requirements

High School Diploma
2 years clinical ophthalmology experience required
Strong leadership and team support skills
Excellent communication and interpersonal skills with patients, staff, providers, and leadership
Ability to remain calm and effective in fast-paced environments
Strong organizational and prioritization skills
Proactive problem-solving and critical thinking abilities
Ability to multitask and adapt to changing operational needs
Ability to provide real-time coaching and support to staff
Strong customer service and patient experience focus
Computer literacy and understanding of clinical systems and workflows
Ability to work collaboratively across departments
Ability to identify workflow barriers and implement immediate solutions
Representative of the mission, vision, and values of Illinois Eye Center

Nice To Haves

OSC, COA, COT or COMT preferred
Leadership experience preferred
Tech/Scribe preferred or obtained within 1 year

Responsibilities

Supporting daily clinical operations to ensure outstanding patient care, efficient patient flow, positive patient experiences, and effective team support throughout the clinic.
Serving as a visible and accessible leader on the clinical floor, proactively supporting staff, providers, and patients in real time throughout the workday.
Focusing on patient care operations, clinic flow, staff support, communication, and service recovery.
Remaining actively engaged in clinical operations, assisting with workflow needs, addressing concerns as they arise, and stepping into clinical or operational tasks whenever needed to support patient care and clinic efficiency.
Completing administrative responsibilities, reports, projects, audits, emails, and other non-urgent operational tasks during downtime or when clinic operations are stable.
Demonstrating the knowledge and skills necessary to provide care and service appropriate to all ages of patients served.
Serving as a role model for teamwork, communication, professionalism, adaptability, and patient-centered care.