Clinical Site Office Manager

Westside Family Healthcare Inc•Bear, DE

2d•Onsite

About The Position

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Clinical Site Office Manager directly supervises and coordinates the activities of clinical and administrative support workers. The Clinical Site Office Manager’s goals are to ensure a positive patient experience, continuing Joint Commission readiness and a positive working environment for employees. Westside Family Healthcare provides care for everyone who walks through our doors. Our Mission: To improve the health of our communities by providing equal access to quality healthcare. Our Vision: Achieve health access for all. Our Values: Compassion: Lead with compassion, Service: Serve with humility, Excellence: Be exceptional, Empowerment: Empower all people.

Requirements

High school diploma or GED
Post-secondary education in business, finance and/or healthcare
One year of clinical work experience in the healthcare industry as a medical assistant or in another clinical role
Five years of supervisory experience
Experience with Microsoft Outlook, Word, Excel and PowerPoint

Responsibilities

Supervise the work of the Assistant Clinical Site Office Manager, medical receptionists, and medical assistants, working with the Human Resources Department to recruit, screen, hire, orient, train, direct and monitor work, provide ongoing performance feedback and formal performance evaluations, implement corrective actions and make employment termination decisions
Ensure that staff adhere to customer service, quality, safety and patient confidentiality standards, deadlines, and procedures, correcting errors or problems
Resolve patient complaints and answer patients’ questions regarding policies and procedures
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
Monitor and enforce employees’ participation in and completion of training assignments (including but not limited to Healthstream training)
Prepare and review records or reports pertaining to activities such as production and payroll to verify details, monitor work activities, or evaluate performance
Interpret and communicate work procedures and company policies to staff
With the assistance of the Human Resources Department, create and implement performance improvement plans and corrective actions as needed
Maintain records pertaining to inventory, personnel, orders, supplies and machine maintenance
Monitor inventory levels and requisition or purchase supplies as needed
Manage the physical facility, monitoring and coordinating building and medical equipment repairs, maintenance and cleanliness
Attend and participate in meetings as requested
Coordinate with clinical staff to address scheduling or patient interaction issues
Track office keys and other office property