Belmont Clinical Site Manager - Full time, daytime

Lumexa Imaging•Belmont, NC

13d•Onsite

About The Position

Charlotte Radiology, a leader in clinical imaging services for over 50 years, is seeking a full-time Clinical Site Manager for its Belmont, NC location. This role is responsible for overseeing the day-to-day operations of an outpatient facility, ensuring exceptional patient care, and managing a team of three or more employees. The position involves a blend of administrative leadership and clinical duties as a mammography technologist. Charlotte Radiology values diversity, inclusion, and collaborative teamwork, aiming to be the premier radiology expert where people come first.

Requirements

3 to 5 years of mammography experience and healthcare management with direct staff supervision required.
Proficiency in Diagnostic imaging and Stereotactic biopsy and imaging.
ARRT certification in Mammography.
Junior College/Associate Degree in Radiologic Technology.
CPR certification.
Computer literate.
Ability to read and interpret medical reports, extract pertinent information, and present it concisely.
Anatomic knowledge of breast tissue pattern and related structures, as well as breast pathology and treatment.
Knowledge of radiographic technique and positioning.
Knowledge of ultrasound positioning and anatomy (if stationed at a diagnostic site).
Intimate knowledge of clinical site procedure and workflow, and departmental needs for smooth day-to-day operations.
Excellent communication skills.
Excellent customer service, both internal and external.
Ability to walk and stand for long periods of time.
Excellent time management and organizational skills.
Self-motivator, ability to multi-task, detail-oriented, high level of confidentiality, comfortable with multiple computer applications, willingness to work in a fast-paced environment.

Nice To Haves

Travel Required (26 to 50% of time).

Responsibilities

Oversee and be actively involved in the day-to-day operations of the assigned outpatient facility.
Monitor and address employee, patient, and physician matters and concerns.
Ensure adherence to physician and technologist protocols, patient procedures, quality control, and regulatory issues.
Order supplies and manage timekeeping for permanent onsite staff.
Perform evaluations of permanent staff.
Foster positive working relationships with referring offices.
Manage conflict resolution and promote excellent customer service.
Perform clinical duties as a mammography technologist, including gathering patient information, ensuring correct exam scheduling, obtaining and evaluating images, tracking patient files, and assisting with retrieval of prior studies.
Proficiently perform Diagnostic and Stereotactic Imaging and Biopsy.
Conduct employee-focused management functions: interviewing/hiring, onboarding, orientation, training, coaching, development, staffing/scheduling, employee relations, and performance management.
Monitor clinical operational performance, including volumes, scheduling, quality, and patient engagement.
Collaborate with direct reports, clinical staff, radiologists, and administration to enhance outpatient site operations.
Work with scheduling supervisors, schedulers, and referring physicians to resolve issues and concerns.
Oversee the scheduling of fixed site technologists and Patient Representative partners to ensure adequate clinical coverage, including vacation requests and unexpected call-outs.
Plan staffing needs for expansion and create flexible work schedules.
Manage timekeeping for direct reports, including inputting missed punches, making time adjustments, tracking and approving PTO, and approving payroll.
Monitor and track overtime, attendance, and timekeeping to ensure policy adherence and address violations.
Provide monthly staffing hours for the front desk.
Oversee the orientation of new Mammography Technologist hires to the site.
Implement coaching and re-training of employees in conjunction with the Lead Trainer, Operations Manager, and Patient Representative Manager.
Address transition and changes to workflow as needed.
Proactively communicate with staff, conduct regular staff meetings, and disseminate important information.
Encourage employee feedback and address concerns.
Lead employee engagement initiatives for the site.
Troubleshoot equipment issues.
Ensure necessary office supplies and equipment are available.