Clinical Services Specialist, Kidney Transplant, Full Time, First Shift

UC Health • Cincinnati, OH

3d • Onsite

About The Position

This position will serve as an ambassador of care for patients both before and after a patient visit. The position will work as a resource to help support clinics and providers. The expectation from this position is that it will support and assist in departmental workflows, processes, and procedures to maintain departmental consistency and ensure patient satisfaction throughout the clinic.

Requirements

• Serve as an ambassador of care for patients.
• Act as a resource to support clinics and providers.
• Support and assist in departmental workflows, processes, and procedures.
• Maintain departmental consistency.
• Ensure patient satisfaction.
• Greet and check in patients efficiently.
• Provide assistance with patient care tasks as needed.
• Call patients to confirm appointments and manage scheduling.
• Collaborate with physicians, coordinators, and other healthcare team members.
• Maintain clear and accurate communication with patients and staff.

Responsibilities

• Greeting and checking in patients efficiently both prior to and following their appointments to ensure smooth scheduling and documentation.
• Providing assistance with patient care tasks as needed, supporting clinical staff to enhance the patient experience and facilitate timely care.
• Calling patients to confirm appointments, manage scheduling, and ensure patients are prepared for their visits.
• Collaborating closely with physicians, coordinators, and other healthcare team members to address their needs, coordinate patient care, and support overall clinic workflow.
• Maintaining clear and accurate communication with patients and staff to promote effective and compassionate care delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed