Clinical Services Representative 1

FMOLHS•Jackson, MS

4d•Onsite

About The Position

The Clinical Services Rep assists the clinical staff by performing a variety of clerical tasks that ensure the efficiency of the unit and provide outstanding customer service to our patients and visitors. Relies on established guidelines to accomplish tasks. Works under close supervision.

Requirements

High school diploma or equivalent.
Basic knowledge of computer operation is preferred.
Requires high degree of accuracy, organizational skills and pleasant manner.
Good oral and written communication skills.
Strong desire to teach others.
Computer skills.
Multiline telephone skills.
Must be willing to rotate shifts, days off, weekends and work areas.

Nice To Haves

Medical terminology preferred.
Previous clerical experience.
Medical Terminology preferred.

Responsibilities

Accurately access and document patient care activities and hospital processes.
Demonstrate competency in order entry.
Effectively and appropriately utilize designated communication systems.
Demonstrate competencies in the care and service to patients and customers of all ages.
Communicate notification of stat orders in a timely and appropriate manner.
Maintain orderly nursing station through continual observation for cleanliness.
Suggest ways of improving the provision of patient care through the appropriate channels.
Demonstrate sensitivity to the comfort of all customers/guests and respond appropriately to their needs utilizing cultural and religious sensitivity.
Utilize time to accomplish work in an efficient manner.
Conform to regulatory, customer and organizational requirements.
Operate equipment and perform job-related duties in a safe manner.
Adhere to infection control practices.
Completed required TB skin test(s).
Participate in facilitating unit operations, acting as a team member to provide quality care and services.
Communicate effectively with physicians and other members of the healthcare team to provide a multidisciplinary team approach to the provision of patient care.
Demonstrate effective problem solving and communicate effectively with appropriate team members utilizing the chain of command.
Demonstrate ability to make patients, guests, and co-workers feel welcomed and respected as individuals, treating others with dignity and respect.
Demonstrate the ability to work as a team player.
When requested, adjust personal schedule to meet department/unit needs.
Adhere to hospital policy on the usage of Paid Time Off and Extended Illness Time.
Report to work on time, and if necessary, report tardiness to appropriate person.
Maintain a professional appearance, according to job requirements, at all times.
Attended all required mandatory educational sessions.
Respond appropriately to fire, safety and disaster situations.
Utilize Personal Protective Equipment (PPE) in the appropriate manner for optimal personal protection.
Assume personal responsibility for ongoing continuing education and professional development.