Clinical Services Rep. Medical Assistant (Hilton Head)

Urgent Care Management or Joint Venture Partner•Hilton Head Island, SC

About The Position

Prisma Health Urgent Care is hiring a Medical Assistant to provide hands-on patient care and support clinic operations in a fast-paced, team-oriented clinical environment. The role includes patient preparation, triage, taking vital signs, documenting patient histories in an electronic medical record, collecting routine laboratory specimens, administering medications and non-intravenous injections, and performing clinical procedures. The Medical Assistant also supports occupational medicine services, maintains regulatory and quality assurance compliance, handles office and administrative procedures, and may travel to other Prisma Health Urgent Care locations to support staffing and operational needs. This is a full-time position working three 12-hour shifts from 8 AM to 8 PM, with no overnight shifts. Weekend and holiday availability is required. Prisma Health Urgent Care describes opportunities for professional growth, including certification reimbursement, leadership opportunities, and professional development.

Requirements

  • Must be certified or registered as a Medical Assistant through an accredited organization, such as AMT for RMA/NHA or AAMA for CMA.
  • Proficiency in venipuncture, injections, and clinical procedures.
  • Experience using Electronic Medical Records (EMR) software.
  • Ability to work 12-hour shifts, weekends, and holidays.
  • Positive, proactive approach to patient care and collaboration.

Nice To Haves

  • One or more years of healthcare experience preferred; urgent care or ER experience is a plus.
  • EPIC EMR experience preferred.
  • Outstanding new graduates may be trained.

Responsibilities

  • Prepare patients for examinations and treatments, ensuring they are comfortable and informed.
  • Perform triage and accurately take vital signs.
  • Obtain and document patient histories in the Electronic Medical Record (EMR) system in a timely manner.
  • Collect routine laboratory specimens, including blood, urine, and oral swabs.
  • Administer medications and non-intravenous injections, including intramuscular, subcutaneous, and intradermal injections.
  • Start IVs, place catheters, and perform splinting when necessary.
  • Perform basic clinical, aseptic, and laboratory procedures to support patient care.
  • Assist with occupational medicine services, including drug screening, breath alcohol testing, audiograms, and pulmonary function testing, following company protocols.
  • Enforce and maintain healthcare regulatory requirements, including HIPAA and OSHA compliance.
  • Perform office procedures and general administrative tasks, and operate office medical equipment.
  • Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
  • Travel to other Prisma Health Urgent Care locations as required to support staffing and operational needs.

Benefits

  • Medical, dental, vision, and prescription coverage
  • Pet insurance
  • Paid time off and holidays
  • 401(k) with company match
  • Certification reimbursement
  • Leadership opportunities and professional development
  • Employee Assistance Program (EAP) and wellness initiatives
  • Flexible schedule described as three 12-hour shifts, 8 AM to 8 PM, with no overnight shifts
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