Clinical Services Manager

Career Opportunities with Now Optics•Roseville, CA

22h•Onsite

About The Position

Stanton Optical is a rapidly growing, full-service retail optical center chain dedicated to providing high-quality eyewear and exceptional customer service at affordable prices. We offer a wide range of desirable optical brands and are committed to modernizing the eye care experience for everyone. Our team operates under the Vision, Mission, and Values of our parent company, Now Optics, emphasizing integrity, collaboration, accountability, respect, and empowerment.

Requirements

At least 1 year of retail management experience or experience in a clinical leadership role.
An associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
Strong communication skills.
Ability to work in a fast-paced, team environment.
Passion for exceptional customer/patient care and a willingness to mentor and train others.
Flexibility to adapt to changing business and schedule requirements.
Knowledge of MS Word, Google Docs, and other basic office tools.

Nice To Haves

Optical or clinical experience preferred, but not required.

Responsibilities

Provide supervision and support to the store team to meet clinical goals, working closely with the Brand Manager and guided by the Clinical Operations Department.
Act as the Manager on Duty to achieve overall store goals and support operational and sales objectives.
Greet patients, identify their needs, provide information on products and services, and ensure an easy and memorable experience.
Drive sales to exceed personal and store revenue goals while delivering outstanding customer service.
Resolve customer issues and enhance customer satisfaction through troubleshooting and training the team.
Provide supervision, direction, and guidance to Doctor's Technicians on diagnostic pre-testing, local mode and digital refraction, contact lens care, and executing all PEG clinical standards.
Ensure all training guidelines, procedures, protocols, certification requirements, and clinical standards developed by Physicians Eyecare Group are executed at the highest level.
Maintain accurate, detailed patient records while ensuring confidentiality and compliance with HIPAA standards.
Ensure store brand standards by performing basic housekeeping duties.
Coach and train Doctor Technicians and their cross-trained counterparts on proper contact lens insertion and removal for new and existing wearers.
Oversee proper protocols for patient contact lens orders and diagnostic contact lens trials.
Ensure the maintenance of diagnostic lens inventory on a weekly basis or as needed.