Clinical Services Manager

The Pod Group • Mississauga, ON

6d • CA$70,000 - CA$75,000 • Hybrid

About The Position

Our client is a growing, community-based organization that provides support for youth in the Region of Peel. They are a leading organization recognized for their commitment to providing youth with the resources and services to help them achieve independence and growth. The organization is looking for passionate people to join their vision and mission!

The Clinical Services Manager will guide the work of a team of mental health and addictions clinicians. They will manage all clinical services, including crisis response services and individual and group clinical interventions, at all organizational sites across emergency shelter, transitional housing and in the community. Reporting to the Director, they will collaborate to implement new clinical practice standards based on Assertive Community Treatment principles and Housing First for Youth best practices.

Requirements

• Bachelor's degree in Psychology, Social Work, or a related field (Master's degree considered an asset).
• Registered and in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) or the College of Registered Psychotherapists of Ontario (CRPO).
• Post-graduate certificate in Mental Health and Addictions is an asset.
• Experience working in residential and/or community-based mental health settings, preferably supporting youth.
• Minimum 3 years of leadership experience supervising teams in the social services sector.
• Experience supporting individuals with complex mental health needs, serious mental illness, substance use, and youth populations is preferred.
• Knowledge of Housing First for Youth, Assertive Community Treatment (ACT), trauma-informed care, and evidence-based youth interventions.
• Strong understanding of youth development, family systems, social ecology, youth homelessness, and barriers to housing.
• Knowledge of Ontario legislation and standards applicable to the non-profit and mental health sectors.
• Experience with program operations, staff supervision, human resources (unionized environments an asset), financial oversight, program evaluation, and systems improvement.
• Demonstrated commitment to equity, diversity, inclusion, belonging, anti-oppressive practice, and Anti-Black Racism.
• Strong leadership, communication, relationship-building, decision-making, and stakeholder engagement skills.
• High ethical standards with sound judgment, accountability, and a commitment to continuous improvement and innovation.
• Ability to work in a 24/7 operation, including participation in an on-call rotation.
• Valid Ontario Class G driver's licence with a clean driver's abstract.
• Minimum $2,000,000 automobile liability insurance.
• Ability to travel regularly within the community and between all organization locations (local travel is required on a regular basis).
• Current CPI and/or UMAB certification, and valid First Aid & CPR certification.
• Successful completion of a Vulnerable Sector Check / Criminal Record Check as a condition of employment.

Nice To Haves

• Master's degree
• Post-graduate certificate in Mental Health and Addictions
• Experience supporting individuals with complex mental health needs, serious mental illness, substance use, and youth populations
• Experience with human resources in unionized environments

Responsibilities

• Lead programs and services. Using Assertive Community Treatment, Housing First for Youth, and Harm Reduction principles and best practices, you will develop and manage the delivery of clinical and addiction services and supports for youth (ages 16-24) receiving services.
• Overseeing a team of clinicians, you will shape and evolve the clinical team's vision, philosophy, and objectives while managing projects that align internal operations with the evolving landscape of clinical care for youth experiencing homelessness.
• Crisis response services – You will oversee the delivery of rapid crisis response and triage to situations at shelter sites involving youth experiencing a mental health and/or addictions crisis
• Clinical interventions – Based on the principles and best practices of the Assertive Community Treatment model, you will assess, design, and operationalize services that prioritize flexibility and low-barrier access as the primary goals of clinical interventions
• Ongoing Quality Improvement: You will continuously find ways to advocate, navigate, and eliminate barriers to rapid access to youth support and services related to their well-being, mental health, and addictions care.
• Provide team leadership. You will lead clinical team meetings, rounds, and group supervision, fostering a cohesive multidisciplinary team that delivers high-quality care.
• You will provide clinical and administrative supervision to direct reports, supporting best practices and offering consultation across programs and at all organizational sites.
• You will address client and staff concerns promptly and in alignment with agency policies.
• Develop Internal Competencies & Capacity Building. You will assess, analyze and prioritize a training and capacity building plan to elevate the awareness and understanding of clinical modalities and competencies of all staff across the organization.
• Manage documentation. You will create annual work plans for yourself and your team, assign programming duties, and manage the clinical team’s schedule.
• You will establish systems for case assignment, track program KPIs, and ensure robust data collection for research and evaluation, ensuring accurate and timely documentation of supervision notes and clinical activities.
• Evaluate performance. You will implement accountability measures, such as observing clinical interventions with youth, reviewing reports, and conducting caseload reviews.
• You will manage bi-annual file audits, provide constructive feedback, and evaluate direct reports to identify growth opportunities.
• Collaborating with the Manager of Quality & Program Development, you will strengthen program evaluation and continuous improvement efforts.
• Manage incidents. You will address disciplinary procedures and grievances in consultation with the Senior Director of HR and in accordance with the CBA.
• You will review and approve serious occurrences and critical incident reports, ensuring appropriate follow-up within the clinical team.
• Provide oversight. You will work with managers and external partners to develop and deliver evidence-based, collaborative programs.
• You will oversee the acquisition of clinical resources and equipment and ensure the delivery of psychological health and safety practices.
• You will maintain strict client confidentiality and participate in the agency's on-call rotation.
• Ensure risk and compliance management. You will assess and mitigate risks, ensuring compliance with regulatory standards and adherence to professional codes of ethics.
• You will develop and execute risk management strategies for clinical services.
• Drive strategic planning. You will integrate research, innovation, and best practices into program delivery while collaborating with leadership and front-line teams to implement effective strategies.
• Through regular environmental scans, you will evaluate community needs, service delivery outcomes, and partnership opportunities, recommending policy and system improvements.
• Foster Equity, Diversity, and Belonging. You will embed cultural humility and inclusivity in case consultations and program delivery.
• Staying updated on best practices in equity and diversity, you will work with leadership to infuse these principles into all operations.
• As a role model, you will cultivate an inclusive organizational culture and develop leaders, integrating equity and belonging into all interactions and practices.
• Other duties as assigned.

Benefits

• The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities.
• Through this effort, all team members embrace their roles in the organization with respect and dignity for all stakeholders.
• Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager