Clinical Services Manager

Bone and Joint Center, S.C. • Wausau, WI

6d • Hybrid

About The Position

We're excited to offer an opportunity for a motivated leader to step into the role of Clinical Services Manager. This position plays a key role in supporting our clinical teams, strengthening daily operations, and advancing our commitment to exceptional patient care. The Clinical Services Manager partners closely with providers and staff to foster a positive work environment, promote professional growth, and drive continuous improvement across our clinics. If you're passionate about leadership, collaboration, and making a meaningful impact within our organization, we encourage you to apply.
ABOUT BONE & JOINT
Bone and Joint has one of the most comprehensive teams of orthopedic, pain management, podiatric, physical and occupational therapy experts in Northcentral Wisconsin. We aren't a division of another corporate healthcare organization; Bone & Joint belongs to us and we have numerous locations throughout Central Wisconsin. Our mission is to be the Best place for patients to receive care, the Best place for employees to work, and the Best place for physicians to practice medicine.

Requirements

• Minimum of 3 years' healthcare supervisory / management experience required.
• Knowledge of the principles and practices of health planning, healthcare and management sufficient to manage, direct and coordinate the operations of a clinic, normally acquired through completion of an Associate Degree in Health, Business Administration or equivalent.
• Demonstrated competency with Meaningful Use and Quality Improvement measures/outcomes.
• Demonstrates proficiency with healthcare technology and the ability to quickly learn and help implement new systems that support regulatory compliance, clinical documentation, and patient care excellence.
• Demonstrated experience collaborating with teams to identify opportunities for workflow improvements and leads change management.
• Basic Life Support certified.
• WI Driver's License.

Responsibilities

• Partner closely with providers and staff to foster a positive work environment, promote professional growth, and drive continuous improvement across our clinics.
• Balance people leadership, operational oversight, and real-time problem solving to keep clinics running smoothly and patients at the center of everything you do.
• Round with staff and providers, adjust staffing or schedules to meet patient demand, monitor productivity and key performance metrics, and address issues as they arise.
• Coach and mentor team members, support performance and development, lead team huddles, and step in to assist during high-volume periods when needed.
• Collaborate across departments to improve workflows, patient access, and communication while overseeing training, compliance, and quality initiatives.
• Review patient feedback, support service recovery, manage supplies and budgets, participate in leadership meetings, and advance projects such as accreditation, regulatory readiness, and process improvements.
• Support your team, drive operational excellence, and deliver a consistent, high-quality patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree