Clinical Services Manager

University of Arkansas•Little Rock, AR

1d•Onsite

About The Position

The Clinical Services Manager (CSM) is a clinical leadership position within the Transplant Service Line on the main UAMS campus. The CSM serves as leader/facilitator of all Transplant Nurse Coordinators and support staff for all clinical and operational functions related to the Transplant Program.

Requirements

Bachelor's Degree in Nursing (BSN)
Five (5) or more years of experience in the field of Nursing, with three (3) years of nursing management/leadership experience
Registered Nurse license in the state of Arkansas by the State Board of Nursing
Strong interpersonal and communication skills, flexible, ability to independently problem solve
Must possess strong leadership and mentoring abilities
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Master's Degree in Nursing (MSN)
Solid Organ Transplant Experience

Responsibilities

Provides oversight that ensures processes for hiring, onboarding, training, developing, and evaluating providers and staff members within the service line to ensure a highly competent workforce.
Engages all staff in learning the importance of clinical research which leads to better patient outcomes.
Engages all staff to participate in clinical research activities pertinent to their job duties.
Ensures all patient-family centered care principles are fully acclimated throughout the clinical setting, including service recovery processes to address complaints and incidents for patients, families, and visitors.
Enhances operational effectiveness with improvement projects for the service line, using solid data and analytics that directly impact key metrics related to people, service, growth, margin, and quality.
Accountable to outcomes that will include measurable targets for patient quality, satisfaction, clinical metrics, employee satisfaction, workforce indicators (turnover, vacancy, advancement), etc.
Ensures operations are consistent with the overall direction, goals, and focus of the program, including timely response to regulatory agency audit requests, and verifying that required regulatory forms are submitted on time.