Clinical Services Manager - Cape Girardeau, MO (Field Based)

Insulet Corporation•Cape Girardeau, MO

1d•Hybrid

About The Position

Make a direct impact on patient lives as a Clinical Services Manager, delivering hands-on training and education that empower adoption of Omnipod® technology. This role combines clinical expertise with relationship-building and strategy, giving you the chance to influence outcomes and advance diabetes care in a meaningful way. At Insulet Corporation, we are transforming lives with innovative products that empower people living with diabetes to take control of their health. The work environment will be the HCPs offices, clinics, home office and car. We’re looking for: A dynamic and driven professional who thrives on delivering clinical excellence, educating healthcare providers, and driving exceptional patient outcomes. A natural relationship builder who creates lasting partnerships with key decision-makers and colleagues A clinical expert who uses evidence-based insights to guide providers toward adopting Insulet products A proven educator who empowers patients to take control of their health and improve their quality of life.

Requirements

Associate degree
2+ years of related clinical experience
Professional, up-to-date credentials and/or certifications (Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN), PharmD, or other clinical credentials and/or certifications; state licensure (as required per state)
Valid driver’s license
Excellent communication skills, both oral and written
Strong influencing and collaboration skills with the ability to build and nurture relationships.
Demonstrated skill educating in a clinical setting (both providers and patients)
Team-oriented with proven ability to work in a collaborative setting.
Ability to solve complex problems and take appropriate action.
Ability to execute territory business strategy.
Proficiency with technology (both large data systems as well as personal devices, such as insulin pumps and continuous glucose monitors).
Must reside within the geographic area of the assigned territory.
Ability to lift, carry and transport up to 30 lbs., professional sales samples and literature.

Nice To Haves

Bachelor’s degree
2+ years’ experience conducting training in a clinical setting and/or managing insulin pump patients
Prior experience in a commercial role in the medical device or pharmaceutical industry

Responsibilities

Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
Share expertise with healthcare providers about diabetes management, including the latest technologies and best treatment practices to ensure consistent, high-quality care for patients.
Expand network and credibility within the diabetes community by actively participating in local events and initiatives that position you as a leader in diabetes care.
Schedule and deliver personalized training to patients on the proper use and care of Insulet products, ensuring they feel confident and informed about their treatment.
Assess patient needs and customize training programs, tailoring sessions to accommodate varying levels of familiarity with the device.
Provide ongoing support and education, offering follow-up consultation to address questions, troubleshoot issues, and ensure successful long-term device usage.
Collaborate with healthcare providers to ensure training aligns with clinical treatment plans, fostering seamless integration of the device into the patient’s care routine.
Empower patients to manage their condition effectively by explaining device features, functionality, and best practices for optimal results in everyday use.
Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs for Insulet.
Oversee CPTs by providing timely product updates and being a clinical resource.
Leverage multiple data sources to inform education strategy and individual/team actions.
Maintain and update data systems, such as Salesforce, to capture training metrics.
Conduct administrative responsibilities, managing operations while adhering to budgetary guidelines.
Empower decision-making by promoting the life-changing benefits of insulin pump therapy to healthcare providers and patients.
Collaborate closely with territory partners to achieve shared sales goals while contributing clinical expertise to shape effective strategies.
Champion inspiring patient success stories, leveraging real-world examples to demonstrate the impact of Insulet’s solutions and drive product adoption through clinical selling techniques.
Execute field sales activities with a strategic, patient-centered approach, ensuring all promotional efforts are aligned with established guidelines while maximizing impact in the field.