Clinical Services Manager

IVI America•Los Angeles, CA

1d•$68,000 - $78,000•Onsite

About The Position

IVIRMA North America is seeking an experienced and dynamic Clinical Services Manager to lead clinical operations for our Los Angeles office and support the delivery of exceptional patient care. In this key leadership role, you will oversee clinical staff, ensure regulatory compliance and quality standards, drive operational efficiency, and foster a safe and supportive work environment. Working closely with physicians, nurses, and multidisciplinary teams, you will play a critical role in maintaining clinical excellence while helping patients navigate their fertility journey with confidence and compassion. If you are a proactive healthcare leader with strong supervisory experience and a passion for operational and clinical excellence, we invite you to join our growing team in Los Angeles and make a meaningful impact in the lives of our patients. Job Purpose: This position supervises and directs clinical care and all related activities according to the policies, procedures, philosophy, and objectives of IVIRMA. This position works collaboratively with the office physicians, nurses and other multidisciplinary team members to ensure timely, safe and professional clinical services for RMA patients. This position is responsible for maintaining clinical regulatory compliance, maintaining operational efficiency and exercising fiscal responsibility. This position must ensure that clinical employees have a healthy and safe work environment as required by OSHA. This is a responsible position that must work with minimal instruction or direction and must demonstrate good analytical and problem-solving skills.

Requirements

Previous Team Lead or Supervisor experience - required
Knowledge of OSHA regulations in a medical practice - required
Knowledge of medical terminology - required
Excellent computer skills required, including but not limited to Microsoft Outlook and Excel.
Experience with electronic medical records program required.

Nice To Haves

Completion of Certified Medical Assistant Program preferred.
State certification preferred.
Associate Degree or higher in a related healthcare field a plus.

Responsibilities

Implement and maintain clinical quality assurance and quality control programs to ensure they satisfy Company requirements and meet industry standards as established by qualified outside agencies.
Work with the Operations Department, outside vendors and clinical staff to ensure the safe and proper operation of clinical medical equipment.
Provide a prompt and thorough investigation of all Provider, patient, and departmental complaints by direct contact with involved parties and documented follow-up action(s) taken.
Conduct annual reviews for clinical assistants and phlebotomist, with Supervisor, Lead physician and nurse input.
Liaison to outside vendors, including but not limited to laboratories, genetic labs, clinical equipment manufacturers, hazardous waste companies, suppliers.
Develop and maintain up to date workflows and standard operating procedures for clinical and phlebotomy.
Assist with opening new offices, including but not limited to office supply orders, establishing relationships with regional vendors, and site visits.
Conduct cost analysis and research alternative equipment and clinical supply options.
Assist in development and implementation of competencies for all staff.
Visit satellite offices on a quarterly basis.
Ensure that team members have the necessary training for proper performance and development.
Maintain organization of team members’ timesheets, PTO, etc. to ensure that tasks are properly carried out.
Transmit the Company’s policies (health and safety, labor legislation, training, etc.) to ensure compliance.