Manager, Clinical Services

The Newly•Edmonton, AB

1d•Onsite

About The Position

The Newly Institute was founded to provide long-lasting change within the mental health industry, our community, and with our clients. We are leading a paradigm shift in the Canadian healthcare system by building a network of purpose-built mental health clinics across Canada. By fusing a bio-psycho-social-spiritual treatment model with medically managed therapies, our intensive outpatient programs provide rapid access, rapid resolution, and rapid return to work and healthy lifestyle programs for anxiety, depression, addiction, post-traumatic stress disorder (PTSD), trauma, and chronic pain. We have an exciting opportunity for a Manager of Clinical Services to join our multi-disciplinary team in Edmonton. WHY JOIN THE NEWLY INSTITUTE? You’ll work as a valued member of a collaborative, supportive team and contribute to a growing and dynamic organization. Our total rewards package includes: Competitive salary Four weeks annual vacation Eight paid annual wellness days Comprehensive group benefits Employer-paid health and dental benefit premiums Health & wellness spending account Career and professional development opportunities Regular team and community engagement events A stunning and inclusive work environment WHAT YOU WILL DO The Manager, Clinical Services is responsible for the operational leadership and day-to-day management of The Newly Edmonton Clinic. The role is accountable for supporting clinical excellence, operational effectiveness, financial performance, and team engagement while fostering a positive client and employee experience. Further, the Manager, Clinical Services works closely with senior leadership and interdisciplinary teams to support continuous improvement and achievement of key performance targets, including revenue and patient experience outcomes. As a critical liaison between the clinic and senior leadership, the Manager, Clinical Services supports the implementation of strategic initiatives, ensures alignment between organizational priorities and clinic operations, and demonstrates our core values of communication, community, excellence, health, and innovation. Operation Management Oversee day-to-day clinic operations and program delivery to ensure efficiency, productivity, and service quality Monitor performance against contractual obligations, scorecards, and funder requirements (including WCB and other third parties) Analyze operational data and prepare regular reports on clinic performance and outcomes Drive achievement of key performance indicators, including patient satisfaction, operational efficiency, and cost management Ensure clinic safety, cleanliness, and overall operational standards are maintained Respond to and resolve client concerns in a timely, respectful, and professional manner Review incidents and near misses and implement corrective actions where required Identify operational risks and implement mitigation strategies in collaboration with leadership Support execution of strategic and operational initiatives within the clinic Clinical Quality & Program Excellence Ensure consistent, high-quality service delivery across all clinical programs Support development, implementation, and adherence to clinical and operational policies and procedures Monitor clinical and operational performance data to identify trends, risks, and opportunities for improvement Partner with senior leadership and Clinical Practice Lead(s) to develop and implement quality improvement initiatives Support achievement of strong patient engagement and outcome measures Leadership & People Management Partner with People & Culture (P&C) to manage staffing levels in alignment with service demands, including workforce planning, recruitment, and onboarding processes In collaboration with P&C, oversee performance management activities, including performance reviews, ongoing feedback, and progressive discipline Provide ongoing coaching, mentorship, and day-to-day leadership to support team development and engagement Support conflict resolution and promote a positive, collaborative team environment Reinforce Health & Safety policies and ensure compliance with organizational standards Model and promote The Newly culture and values across the clinic Financial Management Support annual budget and forecast development, including assumptions related to clinic capacity, staffing, and operational costs Monitor budget performance, analyze variances, and provide monthly reporting and insights to senior leadership Oversee timely billing processes, including submission to WCB and other third-party funders Monitor accounts receivable and follow up on outstanding balances Review and approve clinic expenditures and invoices in alignment with approved budgets and authority limits Support ad hoc financial analysis to inform operational decision-making Business Development & Stakeholder Engagement Support implementation of business development initiatives as directed by senior leadership Build and maintain relationships with key stakeholders in the return-to-work, primary care, and broader medical communities Contribute to the development and improvement of program outcomes data to support business development activities Participate in community engagement activities, including conferences, industry events, and stakeholder meetings Support clinic expansion and new site readiness activities as required Other responsibilities related to the role and scope of work may be assigned.

Requirements

A bachelor's degree in Nursing, Social Work, Kinesiology, Psychology, Occupational Therapy, Physiotherapy or a related field is required.
A minimum of 5-8+ years of experience working in a health care setting in a clinical or management capacity is required.
A minimum of 2-4 year of experience within a WCB RTW-sponsored contractual clinical environment is required
1-3 years of leadership experience is required.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) is required.
Proficiency in Electronic Medical Records (EMR) systems is required.
Offers are conditional, subject to employment reference checks and a clear police background check inclusive of vulnerable sectors.

Responsibilities

Oversee day-to-day clinic operations and program delivery to ensure efficiency, productivity, and service quality
Monitor performance against contractual obligations, scorecards, and funder requirements (including WCB and other third parties)
Analyze operational data and prepare regular reports on clinic performance and outcomes
Drive achievement of key performance indicators, including patient satisfaction, operational efficiency, and cost management
Ensure clinic safety, cleanliness, and overall operational standards are maintained
Respond to and resolve client concerns in a timely, respectful, and professional manner
Review incidents and near misses and implement corrective actions where required
Identify operational risks and implement mitigation strategies in collaboration with leadership
Support execution of strategic and operational initiatives within the clinic
Ensure consistent, high-quality service delivery across all clinical programs
Support development, implementation, and adherence to clinical and operational policies and procedures
Monitor clinical and operational performance data to identify trends, risks, and opportunities for improvement
Partner with senior leadership and Clinical Practice Lead(s) to develop and implement quality improvement initiatives
Support achievement of strong patient engagement and outcome measures
Partner with People & Culture (P&C) to manage staffing levels in alignment with service demands, including workforce planning, recruitment, and onboarding processes
In collaboration with P&C, oversee performance management activities, including performance reviews, ongoing feedback, and progressive discipline
Provide ongoing coaching, mentorship, and day-to-day leadership to support team development and engagement
Support conflict resolution and promote a positive, collaborative team environment
Reinforce Health & Safety policies and ensure compliance with organizational standards
Model and promote The Newly culture and values across the clinic
Support annual budget and forecast development, including assumptions related to clinic capacity, staffing, and operational costs
Monitor budget performance, analyze variances, and provide monthly reporting and insights to senior leadership
Oversee timely billing processes, including submission to WCB and other third-party funders
Monitor accounts receivable and follow up on outstanding balances
Review and approve clinic expenditures and invoices in alignment with approved budgets and authority limits
Support ad hoc financial analysis to inform operational decision-making
Support implementation of business development initiatives as directed by senior leadership
Build and maintain relationships with key stakeholders in the return-to-work, primary care, and broader medical communities
Contribute to the development and improvement of program outcomes data to support business development activities
Participate in community engagement activities, including conferences, industry events, and stakeholder meetings
Support clinic expansion and new site readiness activities as required
Other responsibilities related to the role and scope of work may be assigned.