Clinical Services Manager, Ontario East
CareRx Corporation•Toronto, ON
•CA$120,000 - CA$130,000•Hybrid
About The Position
Reporting to the Vice President, Clinical Services, the Clinical Services Manager is responsible for the oversight of Clinical Services team in Ontario East. Through leading a team of Clinical Consultant Pharmacists, pharmacy technicians and assistants the Clinical Services Manager ensures a smooth and effective day to day operations of clinical services.
Requirements
- Registered Pharmacist or other allied health professional in good standing with the applicable provincial regulatory authority (e.g., Ontario College of Pharmacists in Ontario)
- Bachelor of Science in Pharmacy (BScPhm) or Doctor of Pharmacy (PharmD) or equivalent health professional degree
- Eligibility to practice in the province(s) supported
- Valid driver's license and ability to travel regularly to client sites
- Demonstrated proficiency with pharmacy management systems and Microsoft Office Suite
- Minimum 5 years of pharmacist/health care professional experience
- Minimum 3 years of experience in: Long-Term Care, Retirement Living, Continuing Care, Geriatric Pharmacy Practice
- Minimum 2 years of people leadership experience, including: Coaching and performance management, Recruitment and onboarding, Managing remote or geographically dispersed teams
- Experience working with: Medication management programs, Quality improvement initiatives, Regulatory compliance, Interdisciplinary care teams
Nice To Haves
- Multi-site leadership experience
- Experience managing clinical consultant pharmacists/allied health professionals
- Quality and accreditation experience
- Budget and workforce planning experience
Responsibilities
- Plans, supervises and evaluates the day to day workflow of the clinical team
- Completion of routine assessments of the clinical team's core tasks (visit frequency, audit completion, portal processes, follow-up plans, communication and documentation)
- Completion of routine assessments of medication reviews and ensure all documentation is as per routine practice and provincial legislation
- Clinical revenue generation and expenditures to ensure all staff are meeting performance targets; follow up with clinical team members as required to ensure ongoing accountability
- Schedule and provide oversight of clinical initiatives including transition support, influenza education, and implementation of other programs and initiatives
- Performs duties of a Clinical Consultant Pharmacist
- Project management of initiatives implemented by clinical team (i.e. education, program and resource updates, Policy & Procedure review and refresh, etc.) and provide status updates to VP, Clinical Operations as required
- Provides direction to organize assignments for the Clinical Team
- Facilitate clinical and general business development opportunities for the organization
- Ensures consistency of care is provided to meet staff, customer contract and resident needs
- Operational framework, team and infrastructure needed to support the planning and delivery of programs and services
- Maintains communication with Clinical Pharmacy team
- Develops and revises goals, standards, and objectives for Clinical Team
- Participates in strategic planning of Clinical Pharmacy operations
- Oversees the recruitment of new employees including; opening requisitions, interviewing, and on-boarding
- Facilitates the provision of resources and equipment to deliver resident care
- Manages vacation and time off requests of clinical team
- Accountable for performance of clinical team and clinical services provided to customers
- Support in managing Clinical budget
- Conduct and/or participate in customer business review meetings
- Maintain and manage corporate customer relationships
- Participate in clinical aspects of RFP presentations in pursuit of new customers
- Oversee and facilitate the adoption of new clinical technology into practice
- Participate in relevant Seniors based tradeshows and business development conferences/meetings
- Understand provincial regulations, health authority requirements, and clinical billing legislation
Benefits
- Flexible medical and dental coverage
- Defined Work Schedule
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What This Job Offers
Job Type
Full-time
Career Level
Manager
