Clinical Services Coordinator (RN)- Home Health Infusion FT Days

Advocate Health and Hospitals Corporation•Charlotte, NC

3d•Hybrid

About The Position

This role provides clinical administrative support and expertise to meet patient and staff needs, acting as a liaison with physician practices, hospital case management, and other referral sources. The coordinator analyzes data to prioritize multi-issue situations, identifies barriers to resolution, and supports the development of patient-specific clinical plans of care. They also support clinical staff in implementing care plans, coordinate care delivery, and ensure strategies promote health and safe outcomes. Evaluation of progress is done through documentation review and interdisciplinary team meetings. The role supports billing compliance by maintaining knowledge of payer requirements and regulations, performing timely workflow completion, and identifying opportunities for reimbursement. Delegation of care elements to appropriate healthcare workers is also a responsibility, along with collaboration with healthcare consumers, families, and others. The coordinator utilizes appropriate resources to plan and provide safe, effective, and financially responsible clinical services and participates in facility decision-making activities.

Requirements

Graduate from an accredited School of Nursing.
BLS required per policy guidelines.
One-year experience in a related field required.
Current RN license or temporary license as a Registered Nurse Petitioner in the state in which you work and reside or; if declaring a National License Compact (NLC) state as your primary state of residency, meet the licensure requirements in your home state; or for Non-National License Compact states, current RN license or temporary license as a Registered Nurse Petitioner required in the state where the RN works.
Must maintain current state driver's license and auto insurance at all times.

Nice To Haves

BSN preferred.

Responsibilities

Conducts bedside infusion therapy education for patients and designated caregivers to assess learning needs, validate caregiver competency, and ensure the appropriateness of the discharge plan.
Supports clinical staff in the implementation of care plans through coordination of services, interdisciplinary collaboration, and strategies that promote patient safety, optimal health outcomes, and continuity of care.
Collaborates with internal and external stakeholders to facilitate seamless transitions of care and address barriers to treatment and discharge.
Participates in business development and marketing initiatives to strengthen referral relationships, promote program awareness, and support market growth.
Serves as a clinical resource for referral sources, patients, caregivers, and staff regarding home infusion therapies, services, and care coordination.
Provides clinical administrative support and clinical expertise to meet patient and staff needs.
Functions as the liaison with physician practices and hospital case management and other referral sources.
Analyzes data to prioritize multi-issue situations to support appropriate actions based on the criticality of patient health and welfare, patient/staff safety and impact to effective, timely services.
Identifies barriers to situation/complaint resolution and follows-up with the appropriate resources or leadership to address timely and effectively.
Reviews and supports the development of patient specific clinical plans of care that is effectively communicated with the parties involved and supports quality patient outcomes and patient satisfaction.
Supports clinical staff in the implementation of the identified plan, coordination of care delivery, and strategies to promote health and safe outcomes.
Evaluates progress toward attainment of outcomes through documentation review, interdisciplinary team meetings and/or case conference.
Supports billing compliance and timeliness by maintaining current knowledge of payer requirement and billing criteria, state and federal regulations, performing timely completion of CSC workflow and identifying opportunity for appropriate reimbursement.
Delegates elements of care to appropriate healthcare workers in accordance with any applicable legal or policy parameters or principles.
Collaborates with healthcare consumer, family, and others in the conduct of clinical practice.
Utilizes appropriate resources to plan and provide clinical services that are safe, effective, and financially responsible.
Participates in committees, shared governance, or other facility decision making activities.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program