Clinical Services Consultant
About The Position
The Clinical Services Consultant serves as a clinical and technical leader, driving the implementation and adoption of healthcare technology solutions across care environments. In partnership with cross-functional teams and customers, this role promotes clinical excellence, informs system design, executes strategic education initiatives, delivers comprehensive end-user support, and elevates the customer experience. The consultant also leads ongoing hardware and software training efforts, triages service tickets, and collaborates with the Service Department to manage change requests. Success requires deep clinical workflow insight, strong instructional capabilities, technical expertise, best in class customer service, and a track record of delivering high-impact, user-centered learning experiences.
Requirements
- High school diploma or equivalent
- 1–3+ years of experience in a healthcare setting
- Ability to manage multiple priorities and work independently in a fast-paced environment
- Strong communication, facilitation, and training skills
- Exceptional customer service
- Advanced clinical and technical expertise
- Excellent critical thinking and problem-solving abilities
- Adaptable and able to quickly reprioritize in dynamic environments
- Proven ability to influence and drive change across diverse teams
- Highly effective at organizing work and managing time efficiently
- High level of professionalism and adaptability
- Must have reliable transportation
- Ability to perform physical activities including prolonged sitting, standing, bending, and repetitive hand use
- Ability to lift and carry up to 20 lbs. occasionally
- Must meet and maintain all customer onsite requirements, including background checks, drug and alcohol screenings, required vaccinations, and health screenings
- Maintain a clear drug and alcohol screening protocol.
Nice To Haves
- Registered Nurse (RN) degree
- Experience in education, training, or instructional delivery
- Prior experience in a customer-facing or consulting role
- Relevant clinical licensure or Lean certification
Responsibilities
- Serve as the primary clinical point of contact for internal teams and a trusted advisor to customers, providing guidance on clinical workflow design, best practices, and effective system utilization within project scope
- Conduct and document needs assessments for both customer-facing and internal use
- Develop and deliver tailored education plans with Clinical Champions and nursing education teams
- Support go-live planning, hardware and software training, and execution in collaboration with cross-functional teams
- Drive change management efforts to ensure adoption and solution utilization
- Partner with Project Managers to track milestones, communicate risks, and manage change requests
- Support the translation of clinical requirements into system configurations with Technical Services/Technicians
- Lead and support the implementation of multiple technology solutions across diverse sites and regions
- Collaborate with operations, product, and leadership teams to support strategic initiatives and continuous improvement efforts
- Contribute to the development and standardization of clinical processes, workflows, and tools for both internal and external stakeholders
- Travel as needed to support site assessments, training delivery, and go-live activities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
