Clinical Service Representative III (West County) - Plastic Surgery

Washington University in St Louis • Saint Louis, MO

1d • Onsite

About The Position

This onsite position serves as the lead for clinical service representative activities at one or more locations. It provides clinical office support, which may include greeting patients, registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments. The role leads work processes and assists in aspects of the front desk/scheduling team, coordinates office functions, and performs specialized/technical duties with minimal supervision. The Clinical Service Representative III acts as a liaison between consumers (staff, patients, healthcare professionals, and the general public) and advocates for patients’ needs.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
• Medical Office Setting And/Or Related Customer Service (4 Years)
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Nice To Haves

• Bachelor's degree
• Answering Telephones
• Clinical Practice
• Computer Literacy
• Confidential Data Handling
• Confidentiality
• Customer Service
• Data Entry
• Electronic Medical Record (EMR) Systems
• Epic EHR
• HIPAA Compliance
• Leadership Support
• Managed Care Operations
• Medical Terminology
• Microsoft Office
• Office Etiquette
• Organizing
• Patient Scheduling
• Prioritization
• Time Management

Responsibilities

• Leads work processes to ensure appointments are scheduled appropriately in accordance with departmental procedures, including scheduling transactions, scheduling patient interpreters as needed, registration review, referral review, scanning, treatment room preparation, and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.
• Ensures all patient My Chart emails are sent prior to patient appointments for all visits.
• Ensures patient’s insurance cards, photo IDs, diagnosis and health history questionnaires and documents are completed at the time of check-in, and all necessary signatures are obtained. Ensures all patients have been provided a copy of their After Visit Summary via MyChart or printout.
• Responsible for processing of co-payments, supply fees, entering clinic deposits, and preparing monthly reports and maintaining historical scanning of EMRs in archives.
• Backs up manager for modification of providers’ schedules, scheduling templates, maintains document scanning and indexing and master schedules according to provider protocols and management direction.
• Assists in coordination of training, interoffice activities, auditing work performance, schedules, programs, distribution of policy/procedure changes, and related administrative needs.
• Coordinates ordering and monitoring of supplies/inventory, equipment, mail and related operational services as needed.
• Serves as backup for staff planned and unplanned absences across locations as needed.
• Participates in the establishment and attainment of department goals and objectives.
• May manage and participate in QA activities.
• Performs other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• 403(b) Retirement Savings Plan with university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources for continued childcare needs.
• Adult care resources.
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED