Clin Svc Representative I

University of Florida•Gainesville, FL

4d•$16 - $18•Onsite

About The Position

This position provides patient communication and administrative support, as well as clinical and laboratory support within a dental setting. The role involves greeting patients, managing appointments, maintaining patient records, and assisting faculty and residents in patient care and laboratory procedures. The Clinical Service Representative I also ensures the cleanliness and functionality of dental equipment and operatories, and assists with emergency procedures.

Requirements

High school diploma or equivalent.

Nice To Haves

Dental assisting certification
Cardiopulmonary resuscitation (CPR) certification
Radiology certificate
Working in a dental or medical office
Microsoft Office proficiency
Dental assisting experience
Knowledge of dental terminology
Computer skills
Customer service skills
Dental assisting skills
Social skills; work well with a variety of administrative staff members, faculty members, dental students, and patients
Organizational skills
Ability to follow written and verbal instructions
Ability to carry out duties with minimal instruction
Ability to instruct patients in dental techniques
Ability to work under pressure
Ability to pay close attention to detail
Ability to establish and maintain effective working relationships with others
Ability to communicate effectively verbally with individuals of varied educational, social, and economic backgrounds
Ability to maintain confidentiality
Good visual acuity to manipulate dental materials safely
Self-motivation

Responsibilities

Greet patients, answer telephones, triage patient needs, process referrals, and schedule appointments.
Conduct appointment follow-up using the HouseCalls system.
Maintain accurate and timely written and verbal communication, including contact notes and attachments in the patient record.
Communicate on non-patient related matters as needed.
Advise patients on clinic policies and procedures.
Serve as liaison - either in person or by phone - between patients and residents regarding account questions, treatment progress, and health updates when residents are unavailable.
Notify the program director, attending faculty, and/or treating resident of any patient dental problems, concerns, or complaints.
Coordinate with other departments on multi-disciplinary cases and resolve issues related to electronic dental records, including duplicate, damaged, or incorrectly uploaded charts.
Assist faculty and residents in the delivery of patient care at chairside (e.g., four-handed dentistry, mixing materials, and patient communication) and in the laboratory (e.g., fabricating casts and prostheses).
Set up and break down dental operatories for patient appointments.
Maintain dental instruments, equipment, and operatories in a clean and functional condition.
Assist patients - including those with disabilities - in safely entering and exiting dental operatories and treatment chairs.
Assist with or perform emergency procedures such as closed chest compressions, mouth-to-mouth resuscitation, and oxygen administration.
Clean, package, and sterilize dental instruments.
Organize and maintain inventory of dental supplies; place orders as needed.
Stay current with new equipment, materials, and techniques through in-service training and continuing education.
Perform other duties as assigned by the supervisor and/or program director.