Clin Svc Representative II

University of Florida • Collier, FL

8d

About The Position

The Clinical Service Rep II serves as a patient care advocate supporting pediatric patients and their families as they navigate oral-health care. The role strengthens communication among dental providers, schools, and community partners; helps families understand dental diagnoses, treatment options, and follow-up recommendations; and provides compassionate, trauma-informed support. The representative coordinates appointments, referrals, and communications, monitors treatment progress, helps address barriers to care, and maintains comprehensive patient records.

The position also provides community-based clinical navigation by linking families with services, coordinating referrals and follow-up, maintaining relationships with safety-net organizations, and arranging transportation for pediatric patients receiving care at the NCF Pediatric Dental Center or Healthcare Network facilities. The representative supports continuity of treatment and works to improve communication between community partners and oral-health providers.

Administrative duties include maintaining client and program records in accordance with applicable standards and requirements, verifying Medicaid eligibility, assisting families with Medicaid processes, attending meetings and outreach events, and completing professional development and required training. The role serves Collier County families and includes additional duties as assigned. A health assessment is required.

Requirements

• High school diploma or equivalent.
• Two years of relevant office experience; appropriate college coursework or vocational/technical training may substitute at an equivalent rate.
• Ability to complete required training and certifications.
• Health assessment required.

Nice To Haves

• CPR certification.
• Ability to drive to various locations within Collier County.
• Good communication skills for fostering relationships with agency partners.
• Experience working with pediatric populations.
• Cultural sensitivity when working with diverse racial, ethnic, and socioeconomic populations.
• Experience working in the Medicaid online system.
• Familiarity with community resources, social services, and healthcare in Collier County.
• Ability to demonstrate and communicate health education activities appropriately.
• Fluency in Spanish or Haitian Creole.

Responsibilities

• Support pediatric patients and families by improving communication among dental providers, schools, and community partners.
• Help children and families understand dental diagnoses, treatment options, and recommended follow-up care.
• Provide compassionate, trauma-informed emotional support to families navigating complex dental needs.
• Coordinate appointments, referrals, and communication among pediatric oral-health agencies, community clinics, residency programs, and school-based partners.
• Work with school nurses and health liaisons to support follow-up for students identified with urgent dental needs.
• Monitor treatment progress, track adherence to care plans, and communicate with families to support outcomes.
• Identify and address barriers to care, including transportation, insurance, language, and health-literacy challenges.
• Attend health and community fairs to promote clinical dental navigation and establishing a dental home.
• Maintain accurate pediatric patient records, including referrals, treatment progress, and follow-up outcomes.
• Collaborate with providers, residency programs, schools, and community organizations to strengthen pediatric care strategies and coordination.
• Consult and cooperate with community systems to facilitate service linkage, referral, advocacy, and follow-up toward pediatric treatment goals.
• Maintain working relationships with safety-net organizations and knowledge of their contacts, eligibility criteria, referral processes, and follow-up expectations.
• Arrange transportation for pediatric patients transferred to or seeking services at the NCF Pediatric Dental Center or Healthcare Network facilities.
• Support families in navigating community-based care pathways and continuity of treatment.
• Strengthen communication between community partners and oral-health providers to improve referral completion and reduce gaps in care.
• Attend appropriate meetings and meet regularly with the supervisor to exchange information and receive supervision.
• Prepare and maintain client and program records according to applicable standards, regulations, grant requirements, and data-collection protocols.
• Verify patient Medicaid eligibility and help families navigate Medicaid-related processes.
• Participate in Medicaid Navigator events and help clients understand required paperwork and procedures.
• Participate in continuing education, outreach, and community engagement activities promoting services and resources in Collier County.
• Maintain professional knowledge and complete required training and certifications.
• Perform additional marginal functions as assigned and document time allocation according to program needs.

Benefits

• Low-cost State Health plans and a range of dental and vision plans.
• Domestic partner coverage through GatorCare.
• Optional life, disability, legal, and accident insurance.
• Competitive pension plans, investment accounts, and voluntary retirement options, including 457 deferred compensation and 403(b) plans.
• Vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave.
• TEAMS employees accrue approximately 22 vacation days, 13 sick days, and 4 personal leave days annually, with accruals based on full-time employment.
• Paid family leave of eight full weeks over a 24-month period.
• GatorPerks discount program offering savings at businesses and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED