CAS Clinical Service Manager, CAS- New Jersey

Medtronic • Newark, NJ

9d • $130,000 - $140,000 • Hybrid

About The Position

This position is for a Clinical Service Manager at Medtronic in New Jersey. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. The role involves collaborating with key stakeholders to coordinate, develop, and execute clinical strategies for ablation solutions activities and programs within a region. The manager will drive the execution of key CAS initiatives to achieve business goals, and maximize regional personnel performance by managing, developing, and motivating clinical support employees to deliver exceptional patient care, physician/AHP support, and technical expertise in various care settings. This position requires up to 50% travel within their dedicated territory.

Requirements

• Bachelor’s Degree with 5 years of relevant experience or advanced degree with 3 years of relevant experience.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
• Possess unrestricted U.S. work authorization at the time of hire and for the duration of employment (unless the role is Principal-level or above).

Nice To Haves

• Experience within Electrophysiology (sales, clinical, etc.)
• Management experience (sales, clinical, training, etc.)

Responsibilities

• Lead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional clinical guidance.
• Partner with the sales team to drive key clinical support initiatives and provide assessments via periodic business reviews that highlight the value of Medtronic ablation clinical support to customers.
• Work with regional leadership to align resources based on business priorities and appropriate clinical support demands.
• Lead and drive changes focused on strengthening EP acumen, prioritization of understanding and implementation of expanded EP ablation solutions to the customer, and customer engagement.
• Collaborate with the sales team and additional key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectives.
• Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.
• Lead regional Clinical Specialists to execute on key goals and objectives.
• Assist employees with goal setting, performance reviews, and individual development planning (IDP’s).
• Responsible for Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
• Understand national, regional and territory sales objectives. Work in partnership with account managers and CAS Regional Manager to achieve/ exceed goals.
• Serve as an effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support.
• Promote the safe and effective use of Medtronic CAS products and related procedures.
• Manage business operations including sales support, MPX reports, credentialing, expense management, data privacy, and warranty credits.
• Ensure efficient, effective use of inventory, expenses, and assets.
• Represent Medtronic CAS during ablations procedures to provide clinical guidance, technical assistance, and customer engagement.
• Receive technical inquiries by customers and team. Research and support resolution for solutions to questions or problems.
• Partner with the education team and internal resources to facilitate and lead the training of new and tenured field personnel.
• Educate and train physicians, hospital personnel, and office staff on CAS products and procedures (e.g., one-on-one training sessions, in-service education programs, seminars, and/or outside symposiums).
• Support and provide training and resources for hospital staff to enable them to conduct training for their personnel.

Benefits

• Competitive Salary
• Flexible Benefits Package
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life Insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager