Clinical Secretary - 2 West Critical Care - FT - Day

Stormont-Vail HealthCare•Topeka, KS

2d•Onsite

About The Position

The Clinical Secretary collaborates with the interdisciplinary team to provide day-to-day clerical and secretarial support within the critical care service line. Responsibilities include equipment and supply management, interdepartmental communication, and other clerical duties as assigned. This is a full-time, on-site, non-exempt position on the first/day shift, 40 hours per week, in 2 West Critical Care. The position is not patient-facing and has no supervisory or budget responsibility.

Requirements

High school diploma or GED is preferred.
Previous clerical support and computer experience is preferred.
Understanding of medical terminology is required.
Excellent verbal and written communication, public relations, and organizational skills are required.
Ability to build rapport with coworkers and work independently as well as within a team is required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to apply common-sense understanding to detailed but uninvolved written or oral instructions and address problems involving a few concrete variables in standardized situations.

Nice To Haves

Experience using computers and Microsoft Office is preferred.

Responsibilities

Provide professional and exemplary customer service to the department, staff, patients, and visitors.
Receive incoming telephone calls, screen them, and route calls to department staff, patients, and medical staff as appropriate.
Relay messages accurately and efficiently to clinical staff.
Prepare and maintain patient paper medical record documents in the patient care area, including consents, face sheets, labels, and EKGs.
Maintain department-specific checklists and logs, including expired-supplies, cleaning, repair, and information-services request logs, and conduct department-specific Environment of Care inspections.
Report inspection and log findings to appropriate staff and ancillary departments.
Assist with inventory of departmental supplies, forms, equipment, and instruments; ensure supplies are ordered, received, and stored appropriately; trace orders and resolve issues.
Perform clerical duties such as sorting and filing documents, photocopying, and data entry.
Assist with tracking department and clinical equipment and maintain knowledge of the department service line, equipment, and supplies.
Place calls for additional staff as needed.
Promote a mutually respectful environment that encourages the exchange of ideas and supports effective professional relationships.
Demonstrate advocacy and practice diversity, equity, and inclusion by respecting others’ uniqueness, perspectives, backgrounds, and beliefs.
Communicate effectively in all areas of professional practice.
Commit to lifelong learning through critical thinking, self-reflection, and inquiry for personal growth and development.
Use appropriate resources to provide and sustain services that are safe, effective, financially responsible, and judicious.
Comply with Stormont Vail Health policies, standards, mandatory training, and requirements; perform other duties as assigned.