Clinical Scheduler: Skilled Nursing/ Therapy

PurposeCare•Lawrence, IN

About The Position

PurposeCare is a leading provider of home care and home health services in the Midwest, dedicated to bringing healthcare home. We provide home-based care services to over 3,000 clients monthly, ensuring they remain healthy and safe in their community. We are seeking a Clinical Scheduler to join our family and contribute to our mission of providing excellent care through dedicated caregivers and innovative technology. This role is crucial in coordinating the daily and weekly schedules for our clinical teams, ensuring timely and efficient patient care.

Requirements

1+ year of healthcare scheduling, staffing, or coordination experience required.

Nice To Haves

Home Health experience strongly preferred.
Understanding of Home Health visit types, including SOC, ROC, Recertification, Discharge, Evaluations, and Skilled Visits preferred.
Experience scheduling nursing and therapy clinicians strongly preferred.
Familiarity with physician orders, visit frequencies, plans of care, and Home Health scheduling workflows preferred.
Strong organizational skills with the ability to manage a high-volume and frequently changing clinical schedule.
Ability to prioritize time-sensitive visits and quickly resolve coverage issues.
Strong critical-thinking and problem-solving skills.
Excellent communication skills when working with clinicians, patients, families, and leadership.
Strong attention to detail and ability to track multiple patients, clinicians, disciplines, and visit requirements simultaneously.
Experience working within a Home Health EMR or scheduling platform preferred.
Ability to work effectively in a fast-paced environment where patient and clinician needs may change throughout the day.

Responsibilities

Coordinate and maintain daily and weekly Home Health schedules for Registered Nurses (RNs), Physical Therapists (PTs), Occupational Therapists (OTs), and Clinical Assistants (CAs).
Schedule and coordinate all required patient visits, including Start of Care (SOC), Resumption of Care (ROC), Recertifications, Discharges, Evaluations, and routine Skilled Visits.
Ensure SOCs and other time-sensitive visits are scheduled within required timeframes and assigned to the appropriate clinician.
Schedule ongoing skilled nursing and therapy visits according to the patient's plan of care, ordered frequency, clinical needs, and clinician availability.
Coordinate therapy evaluations and ongoing PT and OT visits while ensuring patients are assigned to the appropriate clinical discipline.
Manage clinician schedules based on geographic territory, patient location, clinician availability, caseload, productivity expectations, and scope of practice.
Work closely with clinical leadership to appropriately utilize Clinical Assistants and ensure licensed clinicians are working at the top of their licensure whenever possible.
Monitor schedules throughout the day and proactively address call-offs, missed visits, declined visits, patient cancellations, hospitalizations, schedule changes, and urgent coverage needs.
Track open and unscheduled visits to ensure required visits are completed and prevent gaps or delays in patient care.
Review upcoming schedules to identify SOC, Recertification, ROC, discharge, and skilled visit coverage needs before they become scheduling concerns.
Communicate schedule assignments and changes promptly with clinicians, patients, caregivers, and clinical leadership.
Partner with Nursing, Therapy, Intake, and Clinical Operations to coordinate new admissions and ongoing patient care.
Monitor clinician capacity and communicate staffing or coverage gaps that may impact the agency's ability to accept new patients or meet current patient needs.
Maintain accurate patient and clinician scheduling information within the company's EMR and scheduling systems.
Support efficient clinician utilization by minimizing unnecessary travel and grouping patient visits geographically whenever possible.
Maintain patient confidentiality and comply with HIPAA, company policies, and applicable Home Health requirements.
Perform additional scheduling and administrative responsibilities as needed to support Home Health clinical operations.