Clinical Scheduler Representative LPN

Conifer Health Solutions • Frisco, TX

12d • Onsite

About The Position

Responsible for accurately scheduling diagnostic and/or surgical procedures. Demonstrates practice of nursing process, receives verbal orders from physicians and ensures that the documented order is obtained as well as manages all other orders for scheduled patients. Conducts physician office/patient interviews, and explains hospital procedure guidelines and policies. Coordinates with clinical departments on schedule modifications and ensures patients are properly bedded. Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process. Enters data in scheduling system or other applications. Provides the customer with prep and other appointment instructions. Demonstrates practice of nursing process, receives verbal orders from physicians and ensures that the documented order is obtained as well as manages all other orders for scheduled patients. Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers’ requests. Answers telephone calls according to designated scripting for the scheduling process. Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor. Notifies customer of physician order, pre-authorization and other financial clearance requirements. Performs functions of other PASU functions or registration when requested.

Requirements

• Prior RN or LPN clinical experience is mandatory.
• Minimum typing skills of 35 wpm.
• Demonstrated working knowledge of software/system/equipment.
• Advance Customer service skills and experience.
• Ability to work in a Call center environment.
• Ability to receive and detailed information through oral and written communications.
• Course in Medical Terminology required.
• High achievement in productivity.
• High-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards.
• High School Diploma or equivalent.
• 2-5 year administrative experience in medical facility, health insurance, or related area.
• 3+ years in Patient Access/Scheduling preferred.

Nice To Haves

• UR and/or management experience is highly encouraged.
• Knowledge of function and relationships within a hospital environment preferred.
• Advanced understanding in surgery procedure scheduling preferred.
• Graduate of a professional nursing program with a current LPN or RN licensure is preferred.
• Some college coursework is preferred.

Responsibilities

• Obtaining complete and accurate clinical, demographic and financial information during the scheduling process.
• Entering data in scheduling system or other applications.
• Providing the customer with prep and other appointment instructions.
• Demonstrating practice of nursing process, receiving verbal orders from physicians and ensuring that the documented order is obtained as well as managing all other orders for scheduled patients.
• Following guidelines for special requests/Stat/schedule modification procedures and coordinating communications with clinical areas to accommodate the customers’ requests.
• Answering telephone calls according to designated scripting for the scheduling process.
• Maintaining positive customer service at all times, referring unresolved issues to appropriate supervisor.
• Notifying customer of physician order, pre-authorization and other financial clearance requirements.
• Performing functions of other PASU functions or registration when requested.

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• Paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED