Clinical RN Scheduling Coordinator
About The Position
YELM US Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care. Our office team works behind the scenes to ensure patients receive exceptional care — giving families true peace of mind — while also providing the coordination, resources, and support our field staff need to succeed. As our organization continues to grow, we are proud to expand our team in South Brooklyn and welcome individuals who are passionate about making an impact. Join a team that truly lives by its core values every day! Our mission is to provide and restore client dignity and independence in their homes through individualized care plans that reduce caregiver role strain and stress on family members while helping clients avoid nursing homes and assisted living facilities. YELM US Associates LLC is a licensed home care provider offering comprehensive home care services. We lead with our hearts to deliver top-quality, compassionate, and empathetic care. Under the direction of the Clinical RN Manager, the Clinical RN Scheduling Coordinator will promote efficient client care, coordinate essential healthcare services, and uphold agency clinical compliance. This role will be responsible for performing the following functions to ensure the highest client care, professional streamlined coordination of essential clinical services and upholding agency clinical compliance standards:
Requirements
- A minimum of 1-2 years Home Care experience, working in a clinical setting is a plus
- HHAeXchange experience preferred
- Experience and proficiency in navigating electronic health record (EHR) systems
- High School Diploma or equivalent required; with a minimum of two years of administrative experience in a healthcare setting
- Strong working experience using Microsoft Office Suite, including Excel, Word, and Outlook
- Bilingual proficiency in English and Spanish is preferred
- Must be extremely detailed orientated to ensure accuracy in addressing client needs, resolve issues, and create a positive experience.
- Must have a high level of customer service, patience and problem-solving skills.
- Strong interpersonal and communication skills to foster collaboration across departments.
- Must have the ability to prioritize work tasks and responsibilities to get things done effectively.
Nice To Haves
- working in a clinical setting is a plus
- HHAeXchange experience preferred
- Bilingual proficiency in English and Spanish is preferred
Responsibilities
- Monitoring interdepartmental communications to identify cases in need of clinical assessments
- Running client reports to identify cases in need of 6-month recertifications assessments
- Clinical visit assignment based on client demographic information
- Facilitate visit scheduling between RN and client and troubleshoot when needed
- Report concerns to management
- Ensure all assigned visits are completed within compliance timeframe
- Interact effectively with clients and nursing staff regarding their individual clinical needs, fostering professional relationships through clear, compassionate, and timely communication.
- Support departmental operations by assisting with special projects, administrative tasks, and operational duties, as assigned by leadership, with responsibilities evolving based on organizational needs.
- Maintain client records in accordance with HIPAA regulations, ensuring accuracy and compliance.
- Serve as a liaison between field nursing staff, the Clinical Department, and other departmental directors as needed.
Benefits
- Comprehensive Health, Vision, Dental Benefits
- 401k Retirement plan + Employer Match
- Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
- Generous paid time off, sick time + more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
