Clinical Resource Manager

Mount Sinai Medical Center•Miami Beach, FL

About The Position

The Clinical Resource Manager facilitates process improvements between Supply Chain Services and Clinical Services and coordinates consultative team efforts related to outcomes, product conversions, backorders and substitutes, contracts, education, and distribution. The role supports physicians, nurses, and support staff by improving financial outcomes, refining business processes, and enhancing the quality of supply and service procurement. The position maintains close working relationships with Supply Chain Managers and Distribution to determine pricing and contract terms, supply levels, and stock or non-stock distribution options. Under the direction of the Executive Clinical Resource Director, the manager coordinates supply-management communications and strategies, supports clinical quality-improvement work involving supplies, charges, and labor practices, and collaborates with clinical staff and Supply Chain Services to improve organizational logistics and support goals. The manager coordinates vendor product evaluations, trials, and conversions; provides product information and support to clinical services, Medical Staff, and Supply Chain Services; and serves as a point of contact for product and contractual information. The role also supports cost-reduction efforts, quality-assurance initiatives, reporting, audits, Request for Proposal preparation, cost-benefit analysis, and preference-list updates. The manager is expected to work professionally and ethically with vendors and department heads, protect patient and Medical Center confidentiality, provide quality service, and adapt to changing priorities and assignments.

Requirements

Current Registered Nurse licensure.
Bachelor’s degree required.
At least five years of clinical experience required.
Professional conduct and ethical judgment when interacting with vendors and department heads.
Ability to work as a team member, make sound decisions, work under pressure, and meet multiple and sometimes conflicting deadlines.
Commitment to quality service and responsibility for addressing customer-service issues.
Ability to respect the dignity and confidentiality of patients and Medical Center information.
Ability to evaluate assignments, set priorities, and respond effectively to changing priorities.

Nice To Haves

Master’s degree preferred.

Responsibilities

Facilitate process improvements between Supply Chain Services and Clinical Services.
Coordinate and monitor consultative team efforts related to outcomes, product conversions, backorders and substitutes, contracts, education, and distribution processes.
Support physicians, nurses, and support staff in improving financial outcomes, refining business processes, and enhancing quality in supply and service procurement.
Work with Supply Chain Managers and Distribution to determine pricing and contract terms, current supply levels, and stock/non-stock distribution options.
Manage communications and supply-management strategies under the direction of the Executive Clinical Resource Director.
Support clinical staff in developing and implementing quality improvements related to supplies, charges, and labor practices.
Work with clinical staff and Supply Chain Services to develop processes that better support organizational logistics, goals, and objectives.
Coordinate with vendors to evaluate and develop product conversions and prevent delays to established hospital practices and schedules.
Coordinate product trials and conversions and provide product information and support to clinical services, Medical Staff, and Supply Chain Services staff.
Serve as a point of contact for vendors and clinical staff seeking product and contractual information.
Communicate with clinical leaders and ancillary departments about cost-reduction opportunities.
Support quality-assurance initiatives, including statistical reports, procedure manuals, case-tracking reports, and audits for Medical Center reimbursements as required.
Recommend and help formulate improvements for Supply Chain Services and assist with implementation under the direction of the Executive Clinical Resource Director, Supply Chain Services.
Participate in system-wide Supply Chain quality-improvement activities by assisting surgical services with preference-list updates and corrections to support contractual utilization and maximize savings.
Perform cost-benefit analyses and validate cost-savings initiatives.
Gather information to prepare Requests for Proposals.
Evaluate work assignments, set priorities, and respond effectively to changing priorities and additional or special assignments.
Conduct Mount Sinai Medical Center business with vendors and department heads professionally and ethically.
Adhere to Operation Excellence Standards of Performance and Medical Center performance standards.
Perform other job-related duties as required.