Clinical Research Patient Recruiter

Alcanza Clinical Research•Lake Mary, FL

8h•Onsite

About The Position

Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, SC, TX, VA, and Puerto Rico. They have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. The Patient Recruiter is responsible for planning, organizing, and implementing recruitment programs to successfully meet targeted enrollment goals for study protocols and enroll appropriate subjects in protocols.

Requirements

A high school diploma, or equivalent.
A minimum of 6 months experience in a medical environment, customer service, call center or a similar field.
Proficiency with computer applications such as email, electronic health records, and basic applications.
Ability to type proficiently (40+ wpm).
Strong organizational skills.
Attention to detail.
Basic math proficiency.
Well-developed written and verbal communication skills.
Well-developed listening skills and the ability to work well alone as well as in a team atmosphere.
Ability to handle multiple tasks and changes in workloads and priorities.
Ability to be professional, respectful of others, self-motivated, and exemplify a strong work ethic.
Must possess a high degree of honesty and dependability.
Ability to work under minimal supervision, identify problems and help find solutions.
Ability to handle highly sensitive patient health information in a confidential and professional manner, and in compliance with HIPAA guidelines.

Nice To Haves

MA, CNA, LPN/LVN, EMT or another medical license.
Experience with calendar management /scheduling.
Clinical trial management system experience.
Bi-lingual (English / Spanish) proficiency.

Responsibilities

Ability to phone screen patients or caregivers in caring and empathetic manner.
Document patient information correctly in the computer database.
Schedule/reschedule patient screen and prescreen appointments.
Manage incoming calls from patients interested in taking part in research studies.
Evaluate eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with site clinic staff.
Learn and maintain knowledge regarding clinical research studies including inclusion and exclusion criteria for different studies.
Record contact status of patients and document information in the database.
Review, call and update sponsor patient portals as needed.
Perform all other duties that may be requested or assigned.